After the Project that i handle going live, i've been trusted to handle the Operations team to handle its Project. i've been experienced in operations team before, so i can Applied what i have learned before. my focus and target are to make sure every customer and Partner always get 100% satisfaction when do transaction in Ayopop. Customer Support and Transaction support team will always ready 24 Hours to help Customer and partner if they have some issues regarding transaction/tech.Operations team KPI's are:1. Transaction Success Rate,2. Latency rate3. Issue Resolve Time by CS4. Daily GTV and Transaction amount5. Ops Team efficiency and Improvementbased on the KPI above, I need to make sure Ayopop Operations going smoothly and prepare for every Issue that will occure during operation time.

Back To Ayopop with a new role. my main task as Product Manager are to solve and giving Alternative for feedback from every Division in Ayopop. work closely with Operations team and trying to provide a better system, flow and improvement for CS, Payment Team and Marketing team. Currently trusted to handle new Project by providing Wireframe for a whole project, support feature for future operations, contingency plan, and operations plan. my main task during work in this role are:- Providing wireframe regarding Project and its flow process to Tech team in order to build the system based on its wireframe.- Maintain, Control, and monitoring Project progress, align with tech team on weekly basis to make sure the progress are always within the timeline- doing Trial and error everytime the product ready before release to minimize bug and seek for an improvement- Phase 1 project complete, prepare for Phase 2 improvement.- make a full flow process regarding its project, to make sure every flow depends on every department already include.

Accepting role as GA Officer at PT Jawa Satu Power, Special project under Pertamina Power Indonesia, Marubeni, and Sojitz.my Task are about Preparing, Providing, Troubleshooting every aspect that needed to be Fulfilled in terms of Stationery, Pantry goods, and IT infrastructure.after 8 months working here, i often do Troubleshooting for employee. mostly IT thing. and i decided to Leave Jawa Satu Power in order to join my ex-company.

AYOPOP is Indonesia's fastest growing mobile bill payments platform. Founded in early 2016 it aims to simplify the lives of millions of Indonesians who need it’s products regularly. After almost 2 years starting from the Scratch, Ayopop has growing more and more. Company giving me an opportunity to Grow and also to handle More responsibilities As a Junior Operations Manager.As a junior Operations Manager, my responsibility is to make the business process is running well as it possibly can, with a smooth efficient service that meets customer expectations.also helping Head of CS and Head of Customer Insight to built a better understanding SOP in more efficient way.

AYOPOP is Indonesia's fastest growing mobile bill payments platform. Founded in early 2016 it aims to simplify the lives of millions of Indonesians who need it’s products regularly. After 4 months working on Special Project, company decided to Giving me more responsibilities as bank Transfer Supervisor.As an Bank Transfer Supervisor, my responsibility is to make sure the Bank Transfer transaction process is running well as it possibly can, with Efficient SOP and minimalize Potential Manpower increase in the team.- make Biller Ops SOP and bank transfer SOP more clear and Efficient- Involved in every Bank transfer Aspect to understand and find a more Efficient way to operate- Help Ops Manager making Team Schedule, Monthly KPI, and Maintain transaction success rate at 97%

AYOPOP is Indonesia's fastest growing mobile bill payments platform. Founded in early 2016 it aims to simplify the lives of millions of Indonesians who need it’s products regularly. After Successful year, company decided to expanding their market to reach another market segmentation.As a Special project officer, my responsibility are to make sure our client understand about our product and giving them full support when they experienced some difficulties regarding our product.

AYOPOP is Indonesia's fastest growing mobile bill payments platform. Founded in early 2016 it aims to simplify the lives of millions of Indonesians who need it’s products regularly. As a result for Significant growth in Ayopop, company decided to Separating Ops team with CS team.As an Operations Team Lead, my responsibility is to make sure the Customer transaction process is running well as it possibly can and meets customer expectations.My responsibility also including Communicate with tech team if there are some issues on the System, and prevent from possible Customer Frauding.

Move to Customer Support to help Company operations running smoothly.- Check Bank every 3 minutes to see if there's new transaction coming.- Processing customer transaction after check the bank- make sure Customer get their product and help them if there's any issues with the transaction- ensuring happy and satisfied customer to give good review on Google Play/ IOS Playstore- communicate with Tech team when there are some issues on the system

setup and maintaining Accounting Area:1. Setup new accounting SOP at the beginning - make a new reconsile system to help Accounting side and easier to access for CS team - Move all accounting record to Xero. - Setup Xero and using it for Invoicing B2B Transaction2. Maintaining accounting Flow and procees - Reconsile transaction everyday and present it to BOD weekly - Make sure every transaction made by customer are recorded at Xero - Finalize budgeting cost every month

• maintain and ensure company assets are in good condition, by Asset Data.• make a detailed report on the condition of assets, which assets need to be replaced or added to meet company needs• Propose replacement or addition of assets to be approved by the Director so that asset purchases can be made• create an invoice for the purchase of assets so that it can be processed by the finance• investigate the request of the client related to the case being faced at the time.

• Doing writing about the current economic conditions.• Conducting research, data searching, and analytical calculations to determine the winner of the Award held by Warta Ekonomi.• Writing articles related to Industry and its impact on Indonesia's economic situation and condition.