Ramadhan Saputra Email & Phone Number

Jakarta, Indonesia

Jakarta, Jakarta, Indonesia

- Available on Tiktok & Instagram- Deal & collaborate with more than 200+ brands for video creation.- Consistently produce videos on daily basis.

Jakarta, Indonesia

- Helping merchants to onboard & integrate using API- Resolving technical inquiries from merchants- Handle VIP merchants and manage their expectations- Handling local & international merchants- Perform project management to increase the effectiveness of our business process

Greater Jakarta Area, Indonesia

- Supervise 15 agents and ensure they provide the best service and have good performance. (Approaching, Training & Coaching).- Successfully created training materials and continuously improve them. Also conducts training sessions for new agents.- Conduct periodic reviews, asessments and evaluations of team members. Monitor the performance of agents and record areas of improvement.- Conducting QC and various tests to measure the quality of the agents.- Managed to create protocols, SOPs, policies that can be applied to agents and continuously update them.- Work on special or ad hoc projects regularly for team and company development.- Maintain daily reports such as adherence, attendance, reimbursement, schedule.

Greater Jakarta Area, Indonesia

- Promoted from new Agent to Senior Agent within 3 months.- Handles incoming and outgoing calls, chats, emails, and resolves customer problems / complaints.- Acting as captain and making sure every Junior Agent handle their job well and educating Junior Agent about our product knowledge / procedures.- Ensuring our customers' needs are met according to their needs by operating nonfulfillment tools.

Greater Jakarta Area, Indonesia

- Best performance agent in the first 2 months of joining.- Handling customer complaints, analyzing problems and providing solutions.- Check ad quality to comply with company policies and laws in Indonesia.- Analyze Ads and provide solutions to improve ad performance.- Guide customers in using an advanced recruitment system.

Greater Jakarta Area, Indonesia

1) Build and retain network of customers.2) Prospect potential customer from canvassing and personal networking.3) Meet with prospects to give a demo of Moka.4) Have a solid understanding and keep update of Moka's product and features.5) Communicate customer experience and feedback to product and business development tteam.