Ruth Abordo-Magno Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Responsible for updating policy records in the internal system to ensure the group policy is showing the correct status and level in order for the members to have access to care.
• End-to-end Account Installation process including setting up of benefits, group details, contacts, rates, pricing, member records and card requirements.
• Performs reconciliation between systems.
• Provides the highest levels of services in Policy Administration.
• Monitors and manage… Show more
• Monitors and manage team queue, workflow and quality of work.

Dubai, United Arab Emirates

• Responsible for updating policy records in the internal system to ensure the group policy is showing the correct status and level in order for the members to have access to care.
• End-to-end Account Installation process including setting up of benefits, group details, contacts, rates, pricing, member records and card requirements.
• Performs reconciliation between systems.
• Provides the highest levels of services in Policy Administration.
• Monitors and manage… Show more
• Monitors and manage team queue, workflow and quality of work.

Dubai, United Arab Emirates

• Enrolls new members to Global Health Benefits
• Add family members to an existing member’s account
• Change or update existing members/dependents personal details and coverage
• Terminations of accounts
• Responds to enrolment verification requests and updates systems accordingly.
• Researches and resolves eligibility inquiries, verifies enrolment/eligibility information and ensures that the enrolment database reflects the correct information.

Quezon City, Philippines

- Data Scrubber of Statement of Values (SOV)- Submission Clearance ( Excess & Surplus Property)- Catastrophe Modeling (RMS-Risk Browser)Provides in-depth analytics and expertise for the property insurance underwriting department (US based) on review and interpretation of the modeling output using RiskBrowser (RB) - Risk Management Solutions (RMS).Team Lead.

NCR - National Capital Region, Philippines

• Process different medical claims for accuracy, completeness and eligibility.
• Prepares confidential correspondence, reports and other complex documents within client requirements
• Identify potential system problems and claims training issues.
• Help other analyst in the review of various claims reports
• Encode customer documents into the system
• Research and resolution of customer issues using multiple job aids

Malacañang, Manila

• Devised an efficient data-entry system that was approved by management and increased productivity by 70%
• Encode and proofread government files
• Compile, copy, sort and file government records.
• Prepare and transcribe minutes of meetings; create PowerPoint presentations.
• Handles calls and promptly forwards to appropriate person, division or department.
• Operate a variety of standard office machines; maintained electronic and paper files.

Philippines

• Deliver exceptional customer service.
• Execute proper food preparation and service procedures.
• Take orders, operates cash registers and attend to customers’ needs and requests.
• Back up other crew members to keep team workflow at efficient level.
• Maintain excellent working relationship with co-workers and superiors.