Ramah Faisal Email and Phone Number

• Managed end-user accounts via Active Directory, providing first-level support through remote assistance tools.• Provided ongoing hardware support, troubleshooting for computers, laptops, printers, and scanners.• Assisted in the installation, configuration, and maintenance of network services.• Served as the first point of support for all incoming banking software application issues via phone calls and email.• Responsible for account creation, lock, and disable functions for suspended users.• Managed day-to-day administration functions using Active Directory to facilitate password resets and address email and login problems.• Performed troubleshooting analysis of servers, workstations, and associated systems.• Supported banking applications on various platforms, including different versions of Windows OS (XP, 7, 8, and 10).• Handled software updates, computer hardware and software knowledge, and computer backup management.• Provided integrated solutions for the installation, maintenance, and monitoring of LAN and WAN.• Worked with FortiGate and Stormshield firewalls.• Managed over 2000 VMs and 100 hosts via vCenter

• Monitored wide area networks.• Planned and implemented structured networks and data centers, ensuring high uptime environments.• Connected all localities in the state to the central network.• Performed network maintenance and monitoring.• Conducted computer programming and maintenance.