As a Pune-based User Experience Designer with over a decade of experience, I specialize in creating exceptional user experiences. Throughout my career, I have collaborated with clients from India, America, Netherlands, Hong Kong, and early-stage start-ups.Since 2004, my role as a designer has revolved around understanding users' needs, sharing this valuable knowledge with the team, and testing hypotheses. I have been actively involved in wire-framing workflows, building prototypes, and providing support to developers and the entire team.My passion lies in crafting engaging experiences that deliver genuine value to users. I am a strong advocate for Lean UX and agile methodologies, and I thoroughly enjoy working closely with creative and technology teams for quick iterations, ideation, testing, and continuous refinement. Moreover, I take great pleasure in participating in daily product decision-making and witnessing the tangible results of our collaborative efforts during product delivery alongside product managers and developers.Accomplishments:As a UX designer, I successfully redesigned NICE Total Voice of the Customer (TVOC) using responsive design, resulting in a remarkable increase in the overall CSAT rating by +35.For the client Trainline (UK), I led the redesign of their Call Center Agents Application, effectively reducing the average handling time from 24 minutes to 12 minutes. The outcome was a doubling of agent productivity.At Globant/Clarice, I played a pivotal role in establishing and growing the Service Design and User Experience team from 4 to 25 members within a single year.Moreover, my contributions at Globant/Clarice extended to winning design assignments from 5+ enterprise clients, including Ericsson, Vormetric, NetScout, VMware, and McKinsey & Company.During my tenure with a prominent online gaming company - Football Pools, UK, I designed digital products that generated a new revenue stream from scratch on the online channel (Web).Lastly, I published Service Design Thinking collaterals that received recognition from SDN (Service Design Network).
Listed skills include User Experience, User Interface Design, Interaction Design, Wire Framing, and 43 others.