• As the Senior Director, SRE, my focus has been on team development and operational efficiency. • Successfully built and nurtured high-calibre SRE teams, overseeing recruitment, training, and mentorship programs.• Played a pivotal role in the company's strategic growth by discreetly managing the review and response process for Requests for Proposals (RFPs), crafting proposals aligned with organizational objectives.• Led the design and implementation of SRE solutions for various clients as an Individual Contributor.• Conceived, designed, and executed an automated tool for gauging SRE maturity, demonstrating innovation and technical expertise in advancing organizational capabilities.• Conducted and led cross-training initiatives to enhance team members' SRE skills, resulting in improved proficiency, productivity, and the establishment of a dynamic SRE community within the company.• Actively contributed hands-on expertise as an Individual Contributor/SRE Architect during a 3-month project for one of the largest consulting firms, assessing their SRE maturity level and providing recommendations to elevate it to the next level.

• Promoted to Director of Tools and Automation and SRE to improve SRE best practices, reduce MTTA/MTTR, and enhance operational tools for monitoring, troubleshooting, capacity planning, and reporting, ensuring standardization across the organization• Managed a 'Follow the Sun' SRE Core team and Command Centre, providing 24/7 support to ensure 99.99% uptime for all international data centers hosting Yodlee services.• Introduced Chaos Engineering practices during the early phases and implemented auto healing, contingency that improved the overall resiliency and reliability of the system. • Overseeing the Incident & Problem Management, including the establishment of incident management guidelines, standard operating procedures, and critical issue escalation paths.• Working closely with other teams, such as software development, product management, to ensure that the SRE team's work is aligned with the organization's overall strategy and goals.• Established a comprehensive monitoring framework by defining and implementing Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure system performance and ensure adherence to Service Level Agreements (SLAs)• As a key driver of site reliability and uptime, led the development and implementation of comprehensive SRE strategies to ensure continuous improvement of system performance and availability• Streamlined SOP and runbook steps for L1 and L2 Team, which reduced the overall MTTR• Implemented High Availability (HA) and Business Continuity/Disaster Recovery (BCDR) for critical applications across multiple clients.• Lead the SRE Core and Observability team for on-premise to AWS cloud migration project.• Implemented Cloud cost optimization using different approaches for pod scaling.• Developed and managed the SRE budget, including identifying areas for investment, cost optimization, tracking spending, and ensuring that financial resources are allocated effectively to support the team's objectives

• Implemented automation to gather information across 20+ data sources to yield systems, network and application configurations.• Created an automated asset inventory and management web-based tools which helped the organization to accomplish month long annual audit processes to complete within a week.• Developed tools to yield client usage for capacity planning and providing insight to executive management.• Formed the CoE for the RPA initiatives in the organization. • Proven record in POC, implementation, rollout, maintenance and support of various 3rd party tools like Splunk, New Relic, Datadog, Foglight etc. adhering strict internal SLAs.• Created around 10+ in-house tools using Shell, Perl, PHP, css, Java Script with great and user-friendly UI for multiple teams across the organization resulting in minimized MTTA, MTTR substantially.• Collaborated with the various teams, such as DBA, Network, Deployment and Engineering team during the early stages of development and implemented Full Stack Observability, enabling proactive monitoring and faster issue resolution.• Demonstrated resourceful and professional technical leadership by hiring, developing, managing, and training a team of ~14 engineers.

• Reduced the number of production Yodlee Personal Finance servers needed in half through performance tuning.• Decreased the landing page from a 17 seconds response times to 5 seconds. • Tuned the FinApp response times from 10+ seconds to less than 1 second.• Reduced the duration of the performance testing cycle by 70% through automation.• Developed automated framework to create build, deploy, run the tests, analyze and send reports with defects/bugs to all the stakeholders on a daily basis, helped to reduce 1 engineer's job.• Created scripts, scenarios and monitors to performance benchmark all Yodlee front and backend applications.• Created "One Button" automation framework to execute Load tests in order to reduce dependency on any specific engineer.• Authored an extensive tier 1 client facing performance report that outlined details of each component benchmarked.• Demonstrated resourceful and professional technical leadership by hiring, developing, managing, and training a team of 10 engineers.• Designed a “Performance Dashboard” to proactively communicate status and current benchmarks results across the organization.