Ramakrishna B Email & Phone Number

Texas, United States

Somerset, New Jersey, Us

• monitoring cloud-native applications and infrastructure, ensuring optimal performance and uptime.• Set up and manage real-time dashboards for application monitoring using tools like Grafana, Dynatrace, and Quantum Metrics.• Created, fine-tuned, and monitored alerts in CloudWatch and SUMO Logic to ensure immediate response to system anomalies and incidents.• Extensive experience with AWS CloudWatch for monitoring system health, setting alarms, and generating detailed reports.• Optimized AWS resource utilization by monitoring metrics and logs in CloudWatch.• Led incident management processes, coordinating with cross-functional teams for resolution, root cause analysis, and preventive measures.• Led incident management processes, coordinating with cross-functional teams for resolution, root cause analysis, and preventive measures.• Monitored Kubernetes clusters using native and third-party tools to ensure containerized applications run smoothly.• Implemented autoscaling policies and real-time metrics tracking for enhanced resilience and performance.• Leveraged Dynatrace for application performance monitoring (APM), identifying bottlenecks and improving system efficiency.• Utilized Quantum Metrics to gather deep insights into user interactions and behavior for continuous improvement.• Experience with MDM solutions to ensure data consistency, accuracy, and governance across applications and platforms.• Integrated SUMO Logic to collect, analyze, and visualize logs and metrics, enhancing observability for cloud and on-prem applications.• Architected a hybrid cloud solution using OpenShift across on-premises and AWS environments, enabling seamless application portability and hybrid deployment strategies for critical workloads.• Designed and implemented a centralized logging and monitoring solution using the EFK stack (Elasticsearch, Fluentd, Kibana) on OpenShift, improving troubleshooting and incident response times.

Seattle, Wa, Us

• Implemented advanced querying techniques and aggregations in Elasticsearch to optimize data retrieval and analysis performance.• Developing CI/CD roadmap and implementing to the project.• Help scale our platform to 10x customers.• Integrated Terraform with AWS Lambda functions to create event-driven infrastructure deployments, enhancing automation and operational efficiency.• Implemented Terraform workspaces to manage multiple environments (development, staging, production), ensuring consistent and isolated resource management.• Implemented GitOps workflows using Terraform, enabling infrastructure changes to be managed through version-controlled pull requests and automated deployments.• Implement security protocols to protect repository integrity.• Regularly audit repository access and permissions to ensure compliance.• Offer comprehensive support to developers for Git and GitHub-related issues.• Design and deliver training programs to enhance developer proficiency with GitHub.• Create detailed documentation and best practice guides for GitHub usage.• Oversee GitHub Enterprise instances, ensuring optimal performance.• Perform regular upgrades, maintenance, and troubleshooting of GitHub environments.• Manage and resolve technical issues related to GitHub infrastructure.• Collaborated with the Red Hat engineering team to identify and report product bugs, driving the resolution of key issues in subsequent software releases.• Collaborated with the Red Hat engineering team to identify and report product bugs, driving the resolution of key issues in subsequent software releases.

Seattle, Wa, Us

• Led troubleshooting sessions for critical incidents, coordinating with global support teams to resolve high-impact issues within Service Level Agreements (SLAs).• Led the migration of monolithic applications to microservices architecture on OpenShift, resulting in a 40% improvement in application deployment speed and flexibility.• Provided advanced troubleshooting and support for OpenShift environments, resolving complex issues related to networking, storage, and container orchestration.• Integrated OpenShift with other Red Hat products such as Ansible and Satellite, creating a unified platform for infrastructure automation and management.• Played a key role in the adoption of OpenShift for hybrid cloud strategies, enabling seamless workload migration across on-premises and cloud environments.• Developed and implemented CI/CD pipelines on OpenShift, automating the build, test, and deployment processes to accelerate software delivery.• Partnered with customers to design and architect high-availability solutions leveraging Red Hat technologies, enhancing system reliability and performance.• Improve deployment process with AWS (blue-green deployment with weighted routing).• Maintain user and role management in AWS, database and DevOps tools • Installed and configured various Unix/Linux distributions, including Red Hat, CentOS, and Ubuntu, ensuring systems are tailored to organizational needs.• Maintain Redis cluster with Microservices in ECS and EKS• Automate add-hoc tasks using Scripting bash-shell, python script• Configured prometheus-grafana for all instance, docker docker container and service level monitoring for support.• Experienced with Agile-Scrum methodologies, effectively involved in sprint backlog refinement, meetings to smooth user stories flow.• Monitoring and Metrics in Dynatrace and integrations with Moogsoft/xMatters• Coordinated with product owner, scrum master to refine the backlog and understand the project

Hyderabad, Telangana, In

• Responsible for implementing docker containerized based applications by using Azure Kubernetes Service(AKS).• Assisted in the installation, configuration, and maintenance of various Unix/Linux systems, ensuring all deployments meet company standards and requirements.• Handled user account management tasks, including password resets, account creation, and permission adjustments.• Responded to and resolved L1/L2 support tickets related to system performance, network connectivity, and user access issues.• Conducted initial diagnostics and escalated complex issues to higher-level support as needed, ensuring minimal downtime.• Provided first-line technical support to users, addressing and resolving basic to moderately complex issues.• Launch Amazon EC2 Cloud Instances using Amazon Images (Linux/ Ubuntu) and Configuring launched instances• Optimized resource utilization within OpenShift clusters by implementing advanced scheduling and resource allocation strategies, reducing infrastructure costs by 25%.• Engaged in pre-sales activities, providing technical expertise on OpenShift solutions and contributing to successful customer acquisition and retention.• Create a S3 buckets and managing policies for S3 buckets and Utilized S3 bucket and backup on AWS• Implement the AWS services such as EC2, S3, VPC, IAM, CloudWatch, CloudFront etc. Build/ Development