• Working with different internal & global teams spanning different time zones. • Stakeholder management for daily operational activities. • Worked on VMware Account & Territory Planning (Realignment) every half yearly. • Maintaining process documents and new updates. • TAD- Territory Account Disputes – validating business justification & approval/rejection. • Planning Group and Unique Account validation. • SFDC Reporting for presenting data to higher management. • Handling issues and service requests coming from the Sales Operations Teams and providing guidance. • Training and QC for new joiners. • Monitoring SLA and Set Preventive Actions

• Validate the request received through Salesforce before processing to check all the required information is provided. • Process the request sales orders, and contract as per the request sent by the sales team. • Validate the created order to rectify error and modify the error. • Assign the validated order to releasing team to release the order and shipment team will deliver the product to the customer. • Review the cancellation Invoice & check for the proper approvals. • Validate Cancelled product or Contracts or account, based on the request.

Process Associate – GCIT (Global claims invoice Team) - 02C & Cash apps (2019 – 2021)• Review the Invoice / order / contract and advertisement copies file received from the client and prepare the calculation sheet & validate them with SAP to settle the claim from vendors. • Downloading and sending of customer remittance advices- Invoice copies from various client and customer portals manually processing of invoices according to client requirement. • Processing of Expense Invoices and Auditing. • Ensuring quality checks of all documents as updated in SAP and following up with business team to resolve queries and issues as per the issue tracker. • Helping team member and training new members on the process training. • Manage daily billing activities, with a focus on enhancing and streamlining all billing related activities along with all generated customer invoices. • Efficiently process Cash Application to find out the Commission Rate and amount. • Raising Client Queries related to process. Process Associate – (Invoice / order management): (2017-2019)• Efficiently process vendor invoices and maintain up-to-date system. • Reconciliation of Invoice Details with Purchase Order details. • Processing of Account Payable invoice in accordance with SLA both PO & Non-PO Invoices and matching invoices. • Preparing monthly productivity reports & provides feedback to team lead regarding team production. • Conducting team huddles to communicate about new Updates to run the Process. • Prepare daily productivity & Pending reports and accordingly sharing with team. • Auditing the invoices which are manually processed on daily basis to make sure there is no errors. • Monitoring automation BOT’s. on automated process, finding out bugs and will reach to IT personal to resolve issue and sharing status to Supervisor.