20 years of experience in software industry. Primary skill is managing and leading teams in end-to-end Project Management, ITIL Expert implementation and Process delivery responsibilities in Infor for various large customers across globe. Technical Solution Architecture Expert of Configuration Manager roles. Involved Effort/Budget Estimations and assignment of work-items, presentations, coordination between the various stake holders for Service delivery experience.• 5+ years of software project management experience in various implementation projects and managed all ITIL Process Adherence in On-Premise Application Management Services(AMS), Cloud Management Services(CMS), Single Tenant Software as a Service(SaaS), Infrastructure as a Service(IaaS) as Technical Project Manager(TPM), Service Operations Manager(SOM) , Service Delivery Manager(SDM) for all phases of Service delivery management.• 7+ years of software Testing experience including all testing phases, platforms and technology (licensed and open source). Product technology included Java, J2EE, databases (MS SQL Server,Oracle and DB2) and app servers (Tomcat, JBoss,Weblogic and Websphere). Excellent trouble shooting skills, extensive customer facing experience, detail-oriented and can identify potential issues.Specialties: Project Management, ITIL Expert in Implementation and Mentoring in Service Delivery,Technical Architecture, Configuration management,Change Management, Incident Management, ISO Lead Project Manager principles and process mapping in project management, Manual/Automated testing, Test Estimations, Test Process, Test Plan/Strategy, Baan ERP, Infor ERP LN,Epiphany CRM Testing experience, i18N, Multibyte testing experience, Platform Certifications, Media Verification, SOA based application packaging and testing, etc.
Listed skills include Baan, Testing, Internationalization, Sql Server, and 36 others.