• Provided top-tier customer service at Wolt, handling inquiries and resolving issues via phone, email, and chat.• Assisted customers with real-time delivery tracking, order modifications, and refund processes to ensure a seamless experience.• Collaborated with local operations teams to promptly resolve escalations and improve internal support procedures.

• Guided students through technical troubleshooting and system configurations at Code Academy.• Provided personalized support and mentorship on best practices in IT support.• Collaborated with instructors to create a streamlined helpdesk experience for students.• Developed resources and tutorials to enhance the learning experience and contribute to student success.

• Assisted in system setups, hardware/software troubleshooting, and network maintenance at Code Academy.• Collaborated on projects to optimize internal communication tools and manage student lab environments.• Enhanced cybersecurity measures and provided technical support for staff and students to ensure smooth operations.

• Diagnosed, repaired, and maintained computers and related hardware at Standart Computers in Baku, Azerbaijan.• Provided direct support to customers by efficiently resolving technical issues and offering system improvement recommendations.