End to End Business processes Identify market opportunities, Manage Product Development, Direct marketing, and promotional activitiesAbility to build client partnerships & work in an ambiguous environmentSound financial & commercial Business UnderstandingIdentify market opportunities, Manage Product Development, Direct marketing, and promotional activitiesDevelop and maintain the business plan and its documentationCoordinate within the team & ensure all necessary… Show more End to End Business processes Identify market opportunities, Manage Product Development, Direct marketing, and promotional activitiesAbility to build client partnerships & work in an ambiguous environmentSound financial & commercial Business UnderstandingIdentify market opportunities, Manage Product Development, Direct marketing, and promotional activitiesDevelop and maintain the business plan and its documentationCoordinate within the team & ensure all necessary information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy.Build a relationship with all internal and external partners, drive cross-sales for customerEnsure timely resolution of customer / escalated issues along with root cause analysis to avoid reoccurrence Show less

Serve as the first point of contact for customers seeking technical assistance over the phone or emailDevelopment of technical/troubleshooting manuals, training materials and user guides. Improves system performance by identifying problems and recommending changes.Manages queue of assigned service requests and inquires and ensure timely processing and resolution occurs within specified service level agreement Resolving network issues for B2B, B2C customersLogging incidents… Show more Serve as the first point of contact for customers seeking technical assistance over the phone or emailDevelopment of technical/troubleshooting manuals, training materials and user guides. Improves system performance by identifying problems and recommending changes.Manages queue of assigned service requests and inquires and ensure timely processing and resolution occurs within specified service level agreement Resolving network issues for B2B, B2C customersLogging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines.Update users about request status and close request when users are satisfied with solutionsLevel 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, applications, End devices, VPN and share point as per guidelines in the knowledgebase.Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groupsPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customers Show less