Operations delivery program leader. Extensive experience in driving efficiency in highly regulated mortgage operations, delivering technology solutions, achieving service evolution and exceeding business goals. Delivering success to leading financial services companies across mortgage servicing, banking, credit cards and payments. 20+ years management experience in operational scaling, compliance audits, software quality assurance, program management, offshoring and end-to-end service delivery, across the software development and operational lifecycle. Ability to articulate a vision and strategy for process automation, passion for quality and relentless drive to achieve measurable business outcomes.Realize ongoing cost reduction and operational transformation through offshoring and automation. Consistently achieve 100% program management goals across – Large scale application development, Data integration and migration, SOAP/REST Web Services integration, and Mobile Information technology – by collaborating with cross-functional teams to deliver on schedule and within budget. Successfully rolled out projects with budgets ranging from $300K to $3.0M. Technical Program Management experience reviewing and approving all deployments to production. People management experience in leading (local and international) Directors, Program Managers, Architects, Analysts, Scrum Masters, Engineers, Quality Assurance and User Story Acceptance teams to achieve successful Agile release. Led teams ranging from 5 to 35 members. Ability to apply lean startup concepts on real-life products through the Product Design Sprint principles. SPECIALTIES:Servicing solution experience with complex projects like - mortgage servicing on Black Knight, regulatory audit reporting, implementing COVID solutions based on ever evolving GSE servicing guidelines, mobile EMV payment solution, Google cloud APIGEE integration, contact center operational reporting, workflow management, test automation using automation anywhere.SDLC Techniques – Initiation, planning, program incremental development, Agile sprints, R&D design sprints, Test Driven Development, CI/CD, DevOps and Waterfall.Domain knowledge – Mortgage servicing, Mobile, EMV Payments, Consumer Lending, Contact Center Reporting. Bank Operations & PMO.Tools and Technology – C, C++, SQL, JavaScript, REST APIs, JIRA, Confluence, Bamboo, Bit Bucket, RALLY, CLARITY, MPP, SharePoint, Microsoft Office.