Deputy General Manager (Heathrow Airport Hotel)Designed and managed the complete refurbishment of 120 bedrooms within budget and on time. The refurbishment of this 460-room hotel resulted in a 20% increase in annual revenue.Outsourced housekeeping services, which resulted in a 30% reduction in housekeeping costs. Instrumental in winning a $2 million contract with Saudi Airlines for air crew occupancy.Planned and introduced a world class parking management system, which resulted in a 40% increase in parking revenue.

Deputy General Manager (New Providence Wharf Hotel)Managed the successful opening of the hotel with170 rooms and 7 conference rooms in London’s Financial district. Secured long-term preferred occupancy contracts with the top five banks in the U.K. resulting in $10 million in revenue annually. The hotel achieved London’s Top 50 status on Trip Advisor and received Radisson’s “Hotel of the Year” award in 2007.Regularly interacted with the owner, senior management, and key stakeholders.

Senior Project Manager (Mayfair Hotel)Facilitated the successful acquisition and transfer of the Mayfair Hotel (one of the premier five star hotels in London with 406 rooms) from the Intercontinental Hotel Group.Led the $100 million refurbishment of the hotel, which included the construction of an additional 106 rooms and 10 high end retail outlets within budget and on time. Managed a team of 120 personnel and oversaw the design, construction, health and safety, and contract management aspects of the process. Following refurbishment, the hotel was voted one of the best hotels in London by the Conde Nast and the Evening Standard newspaper.The refurbishment resulted in increased annual revenues by 50%.

Group Food & Beverage ManagerManaged food and beverage services at 10 restaurants, 6 bars, and 70 conference rooms across 10 hotels, which accounted for over $50 million in annual revenue.Managed a team of over 300 employees and had 30 direct reports.Completely rebranded and redesigned all of the bars and restaurants by developing unique selling points that resulted in an increase in customers by 50% and annual revenue by 20%. Received the highest restaurant rating by the U.K. Tourism Board and increased customer satisfaction by 10%.Spearheaded the initiative to be one of the first group of restaurants to accept online reservations and bookings in London.

Responsible for signing 15 new franchisees for this innovative, fusion bakery and confectionary. These new franchisees increased revenue by 50% annually.Managed existing relationships with 20 franchisees across India and the Middle East, which included advertising, new product development, recruitment, and process management.

Designed and managed the complete refurbishment of a 147 bedroom hotel in Central London within budget and on time. This resulted in an increase in annual revenue by 70%.Responsible for developing an innovative digital marketing campaign for the Radisson Blu Hotels in London, which resulted in an increase in brand awareness and occupancy by 25%.Managed the implementation of an advanced front office reservation system to 10 hotels within 12 months, which resulted in an increase in hotel reservations by 20% and a substantial increase in customer satisfaction levels.