Raman Kumar Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

• Define the strategic growth plan for the existing business, responsible for managing P&L of the companies.• Constantly strive for better customer experience and quality levels.• Manage & own all aspects for new category launch, including GTM strategy, positioning messaging, pricing, competitive research, internal communication, and field enablement. • Manage a team and ensure target revenue with an efficient strategy.• Research and analysis data and market insights.• Plan and implement long-term development strategies for product categories.• Manage and track budget.

Chandigarh, Chandigarh, India

• Before launch in Chandigarh (India), various kinds of surveys have been done to identify target market’s pain points and competitor analysis and fill the Gap between what competitor offers and what actual customers need/want. • Provided service level adherence education to all the partners for city hygienic and organised a partner meet in cluster level on a weekly basis, for trying to know the noise from the market and got suggestions that what they want and how can we make it better.• New acquisition monthly target 200, train associate and FOS accordingly, DAP target 600, planned accordingly and initiate strategy like extra incentive, trip incentive increase or any terms & conditions changed.• Data Analysis for ARBTG, Undercut, Un-allocated, Fake Customers, DAP trend, Performance analysis.• Participated in demand activities too, such as DCA, Demand Rally, customer retention, meeting corporate customers and onboarded on our platform, App session analysis done branding activates as no parking board, pamphlets distribution, newspaper ads, and auto branding.

Chandigarh, India

• Managed overall array of B2B and B2C operations, implementing the operation plan, quality assurance and manpower management (Off roll + On roll).• Coordination with other departments as per the protocols and coordination with business vendors, i.e. BP, SF, RP, B2BR, assets vendors, manpower vendor (Off Roll) and ad hoc vendor for emergency. • Lead a team of 7 operations executive and 200 + workmen (unorganised workman + labour).• Handling per day 250-300 B2C shipments and 200-250 B2B consignments.• Conduct independent audits from time to time on the process and identify bottlenecks, identify the process gap in the ground level operation and fix it on time.• Monitoring and make sure that all agency (Seller) escalation is closed on time by the down line, setting up a scalable process to ensure seamless execution of daily operations.

Jalandhar, Punjab, India

• Developed operations team to achieve the operational metrics target as expected by the organization. • Improved performance of Operations in terms of SDD (more than 90%), CPM (more than 90%), APN (Less than 1%), LPA (Less than 1%), Pick Up Adherence (100%) performance of Jalandhar Branch.• Person responsible for hiring, calibrating, and celebrating the team members to ensure we have a mix of best in every field to achieve the desired result.• Person responsible for hiring and re-coach the Business Partners of the organization to ensure expected results in pickup and delivery. • Basically, I was handled overall Jalandhar Branch operational with 6 team members

Msc International Management, International Business Management, A

Activities and Societies: Group Discussion, Debate and Group Research. Event Planing and Organized During MSC International Management, I.

Bachelor Of Business Administration - Bba, Finance, General Management, A

Activities and Societies: I was involved in several co-curricular activities as group discussions, management games, seminars, industrial.

Senior Secondary (12Th Class), Arts, B

I shifted to PSEB in my class 11th and 12th to save travelling time as it was at walking distance from my home.

Matriculation Examination ( 10Th ), Arts, B

It helped me explore potential, thanks to the lenient curriculum and no hard attendance rules that I got ample time to drive into new.