With over 17+ years of experience in the professional services industry, I am an AVP of Lean Digital Transformation at Genpact, a global leader in digital transformation and innovation. I hold an MBA degree and certifications in Six Sigma Black Belt and Scrum Fundamentals, which showcase my expertise in strategy, change management, process excellence, and agile methodologies.My core competencies include designing and executing customer-centric solutions, delivering process migration and innovation projects, developing and deploying learning management systems, and training and developing employees. I have successfully delivered multiple projects across various domains and geographies, such as implementing a lean digital platform for a leading insurance company, improving customer satisfaction and retention for a global retailer, and enhancing learning outcomes and engagement for Genpact's internal and external workforce. My mission is to leverage my analytical skills, team management abilities, and digital process innovation expertise to drive continuous improvement and value creation for Genpact and its stakeholders.