Raman Muttreja Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Reporting to the Customer Success Director and responsible for developing strong Customer CXO & Partner relationships to enable client retention, optimising sales & renewal processes for account growth through cross-sell & upsell, reduced churn, risk mitigation and spear-heading discovery and pricing negotiations.- Met organisational targets and achieved over 100% ACV ATR for Enterprise and Mid-Market Clients. - Developed comprehensive account growth and client retention strategies, including identifying cross-sell and up-sell opportunities, pricing analysis, deal negotiations and collaboration with various stakeholders.- Enhanced deal monitoring and efficiency by rigorously enforcing CRM (Salesforce & CPQ) utilization, developed sales-to-CSM handover processes, implemented Success Plans & strategies to build strong-customer relationship.- Initiated and conducted strategic Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and face-to-face interactions with key client stakeholders—including CIOs, CISOs, Security Heads, and Delivery Managers—to foster strong client relationships, pinpoint pain points, address financial/business constraints, and drive repeat business and positive Net Promoter Scores (NPS).- Identified & recovered Dark and Risky accounts adopting effective strategies including exception handling, competitor analysis, product presentations and collaborating with client stakeholders, senior leadership, partners Ams & other relevant stakeholders.

Reporting to the Director and responsible for developing strong customer relationships to enable client retention, optimizing sales processes for efficiency, leading team building and training initiatives, setting, and managing client expectations, and spearheading business growth strategies.- Achieved 100% revenue growth across two consecutive financial years (FY’23 & FY’24), through optimising customer journey from implementation to adoption and expansion.- Developed comprehensive Customer Success and Sales processes, including detailed Statements of Work (SoW), region-specific rate cards, and pre-structured training modules.- Enhanced deal monitoring and efficiency by rigorously enforcing CRM (HubSpot) utilization, implementing daily/weekly sales cadences, and closely tracking parked and lost accounts, resulting in expedited turnaround times and tailored RFP submissions.- Recruited, onboarded, and empowered a dynamic team of 5 x Customer Success Leads, laying the foundation for personalized client solutions and proactive engagement.- Initiated and conducted strategic Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and face-to-face interactions with key client stakeholders—including CIOs, CISOs, Security Heads, and Delivery Managers—to foster strong client relationships, pinpoint pain points, address financial/business constraints, and drive repeat business and positive Net Promoter Scores (NPS).- Represented Payatu at annual Cyber Security conferences including Nullcon-Goa and Hardwear.io-Netherlands, fortifying relationships with existing clients, identifying new business opportunities, and expanding the company's top-line growth.- Collaborated with internal technical teams to craft tailored responses to client Request for Proposals (RFPs), ensuring alignment with client needs and maximizing proposal effectiveness.

Reporting to the Director and responsible for seamless execution of all the client projects, attaining delivery excellence, team building, managing client escalations and driving Customer Satisfaction.- Led the adoption of Agile Delivery Methodology, elevating project transparency through daily delivery cadences, insightful workbooks, and strategic engagements with client leadership and CISOs.- Revolutionised the operational framework by implementing tailored processes and templates, including dynamic daily trackers and proactive bench strength analysis, to ensure a streamlined and efficient project delivery mechanism.- Established a robust Program Management Practice at Payatu, meticulously recruiting, nurturing, and upskilling a specialized team of four Program/Project Managers to drive flawless project execution.- Optimised organizational structure by categorizing technical expertise into focused towers based on skillsets, enhancing skill development, and enabling precise resource allocation for project excellence.- Delivered exceptional and consistent results, completing 50+ projects for diverse clients and earning a stellar Customer Satisfaction (CSAT) rating of 4.5 out of 5, showcasing commitment to excellence and client success.

Reporting to the Director and partnered with Payatu's senior leadership, including Director and CEO, to develop and implement strategic long-term growth initiatives.- Orchestrated the transition of Payatu from disparate tools to a unified O365 platform, enhancing seamless collaboration and teamwork.- Implemented the HRMS platform, KEKA, to streamline and enhance tracking of consultant activities, including leaves, payslips, and salaries.- Designed an innovative employee retention strategy, the "Profit Sharing Model," where a percentage of Payatu's profits is allocated to key/highly skilled consultants, fostering increased motivation and a stronger sense of belonging within the organization.- Managed annual budget allocation and instituted monthly expense tracking across various business units, targeting a minimum profitability of 20% against projected revenues.- Identified and nurtured key individuals pivotal to Payatu's long-term growth, crafting an Employee Stock Ownership Plan (ESOP) to reward and incentivize these critical team members.

Reported to the Transition Head and the Solutions Delivery Head of MFG & APAC Business Units of Wipro and responsible for designing transition solutions for global clients and overseeing the successful execution of transition programs.- Led transition pre-sales initiatives by creates detailed transition solutions and presenting to key client stakeholders (CIO, CEO, CISO etc) for a diverse portfolio of 10+ global clients, resulting in the acquisition of AUD $5+ million-dollar deals.- Managed Transition for global auto-parts manufacturer, spearheading transition governance, including schedules, WSR, DSR, and connectivity, while leading the LATAM and NAFTA region transitions. Maintained daily interactions with customer VPs to address evolving requirements and challenges, ensuring timely corrective actions and earning customer commendations upon successful completion.- Executed transition for Swedish multinational, overseeing the development and execution of the transition plan, governance, and processes.- Functioned as Transition Manager for American Automotive Client, collaborating closely to define the transition scope, establish governance, and conduct alignment boot-camps with stakeholders. Restored program status from red to green, gaining customer confidence in the process.- Trained and mentored team members, enhancing the team's capabilities and capacity to deliver tailored transition solutions effectively.

Reported to the Transformation Head and Solutions Delivery Head of Manufacturing Business Unit of Wipro and responsible for leading transformation and crowdsourcing initiatives for 10+ business accounts of Manufacturing Business Unit.- Collaborated with Wipro's AI platform, WIPRO HOLMES, to deliver AI-driven product solutions to over 10 international clients across countries such as the US, Italy, Mexico, and Finland.- Conducted comprehensive analyses of both ticketing and non-ticketing activities for multiple international client accounts, pinpointing redundant tasks and recommending automation opportunities.- Planned and executed FTE reductions across multiple accounts to optimize costs and maximize profits, contributing to overall project management goals.- Served as a key facilitator between account and central teams, driving achievement of automation and crowdsourcing targets to enhance operational efficiency.- Elevated the Manufacturing business unit from last place to second position in terms of automated work among 10 business units, earning recognition and accolades from the Business Unit Head for this remarkable achievement.

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Computer Technology/Computer Systems Technology, 8.98/10