Customer Success Account Manager, Delivery & Program Manager with 6+ years of experience in Sales & Delivery within IT & Cybersecurity.Expertise in executing sales, developing account strategies and plans, and ensuring customers receive value, resulting in decreased churn, optimum customer experience, and increased revenue.Achieving success through establishing strong relationships and developing engagement strategies to achieve business outcomes. Providing product expertise, customer service, feature discovery and training, owning, and delivering the post sales cycle, proactively analysing customer pain points, and aligning internal processes and resources to deliver optimum customer experience. ๐๐ฒ๐ ๐ฆ๐ธ๐ถ๐น๐น๐- Customer Success- Client Relationship - Business Development- Account Management- Service Delivery- Pre-sales, Pursuit, Bid Management- Renewal Specialist- Project & Program Management- Agile- Salesforce and CPQ- Jira & Confluence๐๐ฑ๐๐ฐ๐ฎ๐๐ถ๐ผ๐ป- Master of Business Administration, Indian Institute of Management, India- Bachelor of Engineering [Computer Technology], RTMNU, India