Raman Singh Email and Phone Number

I am responsible to:*Provide expertise and technical knowledge of relevant policy, procedures, legislation, and frameworks to resolve complex issues based on a range of client information or circumstances.*Conduct and support a range of complex client engagement activities including early engagements, verification, risk reviews, audits, and advice in relation to client obligations and determine appropriate assurance actions.*Liaise with clients and their intermediaries, build, and sustain relationships that may be complex in nature, understand, anticipate, and apply their individual or business circumstances to client engagement activities.*Liaise with clients or their intermediaries on sensitive issues in a professional manner to influence outcomes, to obtain information and provide advice, including early engagement, education, and support, through multi-channels and digital environments.*Analyse business processes to identify trends, risks, and opportunities for improvements, implement change to affect how work is performed.*Identify, gather, record, and share information relevant to audit activities, and manage and implement mitigation strategies.*Manage quality assurance activities and develop and implement appropriate strategies to address findings.*Assist with the identification and develop team capability through the transfer of skills and knowledge and through actively mentoring, coaching, and developing staff on policy, procedures, and systems.

I proactively:Developed and promoted technical excellence in law interpretation, applying an innovative approach to address emerging issues and situations in the PW Objections’ space.Provided detailed information and technical advice to clients in PW space, in relation to complex issues and interpretation of the law.Undertook investigation, research, interpretation, and evaluation where legislation, guidelines and procedures did not give satisfactory or specific answers.Addressed complex issues which werd not adequately covered by an ATO view and escalate where appropriate.Liaised and negotiated with stakeholders, adopting an early engagement approach in support of achieving mutually agreed outcomes.Identifid key risks and uncertainties with the application of the law and of the ATO view, and employed appropriate risk mitigation strategies.

I was responsible to:• Review complex structures incorporated by the intermediaries of concern, illegitimate transactions they facilitate and identify key tax risks they pose through these activities• Conduct risk assessments by identifying critical issues, establish facts and evidence, to profile those intermediaries• Engage in leadership discussions for strategic treatments, impacting revenue collection and mitigating reputational risks to ATO• Review intermediaries’ own and their clients’ tax affairs• Identify anomalies, patterns of non-compliance and these intermediaries’ intentional disregard of tax laws• Present my findings to a range of senior stakeholders and business lines’ representatives for their decision-making treatments• Liaise with our SES and the divisions in other business lines before escalating an intermediary to the TPB

I proactively:• Conducted audit investigations by identifying emerging patterns, carried out non-compliant behavioral assessments and applied sound judgement techniques • Engaged, assisted and guided clients and their intermediaries to apply income tax law correctly• Engaged in leadership discussions impacting revenue collection and mitigating various risks to ATO – e.g. Tax integrity threats, Client experience and Community engagement• Participated in and lead technical discussions to highlight emerging trends and provided feedback to the less experienced case officers in team• Discussed ATO legislation, policies and procedures where they didn’t provide clear guidelines to case officers on their contentious case work – I escalated my requests to illustrate complex message with simple examples

My responsibilities included to:• Lead a team of Client Engagement Officers – setting up tasks, priorities and monitoring their workflows• Proactively identify and mitigate risks on operational outcomes – escalate appropriately, if warranted• Consider potential risks when planning / setting priorities for the team• Provide mentoring / coaching for case officers in the team• Deliver quality case outcomes in accordance with IND BSL plan• Provide or arrange technical guidance to case officers in relation to their complex queries• Demonstrate flexibility and allocate resources towards ATO’s shifting priorities• Encourage active discussion among case officers to share their experience and general findings and lodgement trends

During my employment with ATO, I have worked in areas where under limited supervision I:• Worked as Tax Technical Leader and Client Engagement Officer• Engaged the stakeholders to apply taxation law correctly• Conducted in-house quality assurance activities to improve client experience• Proactively participated in national technical hook-ups to discuss emerging trends and provide feedback to the case officers• Have been accountable for accurate completion of quality checks within timeframes• Accurately documented my actions to enable business continuity in my absence• Undertook quality assurance work for case officers in my team• Mentored case officers on contentious issues• Provided feedback on decisions made by case officers with applicable policies and guidelines, for improved outcomes• Prepared personalised and ‘tailor-made’ correspondence and reports for case work• Undertook complex audits as a primary case owner, on clients with superannuation obligations discrepancies• Dealt with high risk issues involving other agencies• Promoted cooperative and voluntary compliance among clients, keeping them at the bottom of the Compliance Pyramid• Enforced precedential view of ATO law among stakeholders• Adhered to ATO and APS values, Code of Conduct and the Taxpayers’ charter, consistently behaved in an honest, ethical and professional manner and be fair and equitable in the treatment of taxpayers and be transparent in dealings with them