Raman V Kumar Email & Phone Number

Chennai Area, India

Cloud Communication Platform provider, catering to enterprises who are in Retail Chain. A SAAS platform provides an entire deck of services like CRM, Campaign Platform, Loyalty, and Customer Analytics

Chennai

Role-Circle CEO : responsible for achieving top line Revenue and EBITDA targets for the circle, circle Sales and Marketing Organization and Customer Lifecycle Management organization of the Hub .Business Highlights and Attainments• Consistently maintained a 30%+ EBITDA and shown revenue growth of 18 to 24 % consistently for the last 3 years. Established the market share of 42% from 28%.• Successfully implemented the Organization restructure to align Indian Enterprise Business into GEBU.• Adopted the new sales structure of Hunting and Farming to get more focus on New Logo acquisition through Hunting and Existing Account grooming through Farming.• Taken the key Customer delight initiatives like – Tech Day – National Tech Check – Platinum Account Program.• Successfully implemented the training initiatives – SPIN training to all the sales team – Product Training • Focused on RoTN SMB market to improve the Revenue Market Share.• Cost optimization and resource optimization were prime drivers for all Circle initiative to meet the tight Cash flows and slow market demands.

Role-Circle CEO (Enterprise Business Division);responsible for Customer Acquisition, Lifecycle Management, Employee Engagement, Revenue and Profitability, Telecom Infrastructure Development, Utilization and Optimization. Circle Sales and Marketing Organization and Customer Lifecycle Management Organization report into the CEO, along with Quality, Network, HR and FinanceBusiness Highlights and Attainments• The Operation has consistently maintained a 40%+ EBITDA rate. Gujarat was ranked as one of the top 3 circles for the year 2007-08 amongst all circles in RComm in terms of business performance across all verticals by having 110K active customers on its network• Gujarat was the first circle to design and launch a best CMP (zone) contest in June 07 – leading to a heightened level of coordination between various functions at the level of the CMP.• Functional Workshops have been instituted on a monthly basis – A detailed discussion is done with each team member of each function to understand the progress on his individual KRAs, and at the same time his goals for the current month are clarified and action plans decided.• Six Sigma and Quality initiatives – 2-3 YB projects per month per function made mandatory, and driven personally to bring seriousness.

Business Highlights and Attainments• Responsible for the entire operation to roll out the Broadband network in Hyderabad from scratch, within span of 6 months Broadband services were launched in Hyderabad and Established market leadership in Broadband customer acquisition.• Created a strong 400-member team in Hyderabad to run the Broadband Business within 5 months of operation, Created 100K Tags to cater to 35% of the available market within 12 months’ time. • The Airtel Hyderabad operation was rated the best amongst all operators in Hyderabad in a customer satisfaction study done by IMRB; also, it was rated the best amongst all Airtel Broadband circles.• Achieved an Employee Engagement Score of 4.0 and maintained it (survey done by Gallup India)• Touched EBITDA Positive within 8 months of operations.• Introduced innovative products to break through the crowded and depleting fixed line market in Hyderabad.

Chennai

Business Highlights and Attainments• Responsible for creating the entire telecom network in Tamil Nadu Successfully planned and developed the entire network in Tamil Nadu for Bharti’s basic operation in a record time span of 8 months to expand network in 5 towns.• Established the DSL network for Tamil Nadu and Karnataka Circles and ramped up the customer base to 10K within 6 months of operations.• Responsible for managing an annual Network Capex Budget, Implemented the Next Generation Integrated Access platform that enabled migration of the network from Narrow Band to Broadband through AN-2000.• Involved in developing and designing all Customer Delivery Processes for DSL services , Delivered two major applications – ACE (Accelerated Customer Experience) for all inward Customer Touch Point interfaces and VAM (Virtual Account Management) for outward Customer Interface.• Initiated Six-Sigma Initiatives in the Technical department

Chennai

Business Highlights and Attainments• 14 years’ experience with BSNL with the following fields as specialization:• Telecom Switching Installation and Operation • Planning and Dimensioning of the Switch, Infrastructure, Transport, Leased Line Network• External Network Planning and Maintenance• New Technologies like ISDN, IN, Leased network• Introduced first time New Technology Switching Equipment in India, Installed 200K Switching Capacity Equipment in Chennai.

Mtech, Digital Communications

Activities and Societies: Cultural Activities - Participated in Theater Dramas Taken as Digital Communication as an elective

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Activities and Societies: Basket Ball Team & Social Activities Specialized in Electronics and Communications