With over 20 years of work experience, I am a passionate Tech Entrepreneur and Customer Experience expert. I founded #Syrow, a company that provides round-the-clock customer care services for businesses across various channels, such as phone, email, chat, WhatsApp, and social media. I am driven by the mission of helping businesses grow by delivering exceptional Customer Service and Spread Happiness. I value innovation, collaboration, and diversity, and I strive to create a culture that empowers and supports my team and my clients.At Syrow, I lead the strategy, vision, and execution of our customer care solutions, which include AI + Human powered inbound and outbound support, technical support, back-office support, and chatbot development. I leverage my skills in customer engagement, customer experience management, and customer experience to design and deliver customised and scalable solutions that meet the needs and expectations of our Clients and their Customers across the globe. I also work closely with our partners, such as BNI, TiE, CII,StartUp India etc to expand our network and reach new markets.