Successfully managing projects with a total of 35 process associates. Conducted comprehensive training sessions for new hires across all processes, ensuring quick adaptation and high performance. Maintained regular and effective communication with clients, addressing their needs and ensuring satisfaction. Developed and implemented Standard Operating Procedures (SOPs), as well as Excel and Google Sheet templates to improve data collection and process efficiency.

Managed and led 3 teams of 17 process associates, ensuring high performance and adherence to company standards. Implemented process improvements that increased client satisfaction. Played a key role in the recruitment process by assisting in candidate interviews and selection.

Efficiently handled healthcare data processing tasks with high accuracy and within deadlines. Achieved exceptional performance metrics, leading to a promotion to Team Lead within 2 months. Worked closely with team members to ensure smooth workflow and high-quality outputs.

I ventured into starting my own business, which received an excellent response initially. This entrepreneurial journey taught me invaluable lessons in customer engagement, problem-solving, and adaptability. Unfortunately, despite a strong start, the business faced significant challenges post-COVID due to inflationary pressures, which ultimately led to its closure.

Responsible for managing financial records and ensuring regulatory compliance but also took on significant responsibilities in business development and administration. This multifaceted role allowed me to develop a comprehensive skill set, including client relationship management, strategic planning, and operational efficiency. In addition to my accounting duties, I actively participated in business development activities, where I identified new market opportunities and developed growth strategies.

On behalf of the dealers examined the documents of US and Canadian customers who requests cars at a discount. Maintained accuracy while surpassing productivity.

I was initially assigned to scrutinize funding requests from US dealers. This role required meticulous attention to detail and a strong understanding of financial processes. My responsibilities expanded to include check maintenance and positive pay, where I had the opportunity to collaborate with various teams across the organization. This experience not only honed my analytical and problem-solving skills but also gave me valuable insights into effective team coordination and communication. Created a template in Microsoft Excel using excel formulas that allowed the task to be finished in 15 minutes instead of six hours.