Worked in digitalisation across the group level

Love streamlining business process by using tech and measuring the effect of the changes. Currently involved in setting up process and re-engineer existing process related to Cataloging, Sales, Order Management and Seller On-boarding. Involved in identifying new revenue sources for the company and working with cross functional teams to achieve the targets.- Increased efficiency of cataloging by creating bulk upload tools and improved quality of incoming data by setting up Quality Check process- Helped set up new sales process to track the leads and measure the performance of sales team, increasing their productivity by 20% and reach targets set by sales team.- Setup a new Order management system to better track the orders and remove manual intervention, improving productivity of resources and reducing manual errors.- Work with 3PL partners to integrate with their API's to make shipment requests and order tracking- Introduced steps to communicate with buyers regarding the order status to remove uncertainty of the status of orders and giving them transparency into the order fulfillment process.- Created Seller Dashboard to increase speed of on-boarding of new sellers and reduce orders cancelled due to price and out of stock issues.

- Benchmarked performance against competitors and identified areas of improvement in call drop and latency- Collaborated across 2 teams to complete lab trial in 6 weeks (Target: 7 weeks) and got pilot phase approval from client

- As part of pre-sales team engaged with clients during product demonstration- Designed new process to prevent open source code contamination & convinced management to adopt it, thus preventing potential sales injunction and release of proprietary code - Performed market assessment & developed go-to market strategy for 2 new customer segments

- Led a 7‐member team to develop new features in nascent stage and optimize existing features o Developed and presented business case on new features o Cross trained team members on different modules to raised productivity by 30% o Negotiated with vendors to purchase new equipments o Received “Beyond boundaries award” in recognition of my efforts (0.05% employees get this award annually)

- Identified bottleneck in process & prepared an automation framework that ensured SLA with client was met- Collaborated with vendor to develop tools that allowed remote access, reducing travel expenses by $300,000/year- Modified product framework and helped in negotiations to retain a $10 million project. Awarded “Best Employee in Team (of 200), Q3 2009”. (Only 4 members receive this award annually)