Raman B. Email & Phone Number

Minsk, Belarus

Minsk, Belarus

Net2Phone Application Support Team - products for VoIP telephony (Voice, Video and Messaging communications via Web, Mobile Apps, SoftPhones and landline systems).• Analyze and resolve Production issues within SLAs defined.• Being part of a 24x7 on-call rotation to support a variety of applications.• Working with internal and external customer's requests, external customer's complaints.• Understanding applications and services being supported from both customer and technology… Show more Net2Phone Application Support Team - products for VoIP telephony (Voice, Video and Messaging communications via Web, Mobile Apps, SoftPhones and landline systems).• Analyze and resolve Production issues within SLAs defined.• Being part of a 24x7 on-call rotation to support a variety of applications.• Working with internal and external customer's requests, external customer's complaints.• Understanding applications and services being supported from both customer and technology perspectives.• Communicating the support case status to the parties involved on a regular basis.• Working closely with the Application Development teams to troubleshoot and learn.• Oracle PL/SQL - querying.• MySQL - querying, managing partitions, creating reports and procedures.• noSQL (MongoDB) - querying, managing documents, playing with aggregations.• Console Linux (RedHat, CentOS) advanced user: find, grep, sed, awk, vim, mysql, mail, mutt, etc. tools.• Windows/Linux boxes infrastructure support. Creating cron jobs for various tasks.• Asterisk, Kamailio, HubRing, VoipNow support for internal products.• Working with bug-tracker JIRA. Atlassian products administration.• Transferring knowledge to corporate Wiki - Confluence.• Supporting monitoring and auxiliary tools/applications (Sitescope, NewRelic, Xymon, Splunk, Zabbix).• Experience with cloud AWS - EC2, S3, RDS, VPC, ECS.• Communications with colleagues in English in writing/verbally. Show less

Беларусь, Минск

Business Analysis Team on A1 site - projects for ЛитРес integration (Books), VOKA.tv IPTV and OTT, managing tariff plans, services and prices.• Business task analysis, requirements collection, study of billing systems by internal documentation and business consulting based on the capabilities of the system.• Creating sub-tasks for development, testing, analysis.• Coordinating dev, QA and business specialists for working simultaneously, timing control.• Testing support… Show more Business Analysis Team on A1 site - projects for ЛитРес integration (Books), VOKA.tv IPTV and OTT, managing tariff plans, services and prices.• Business task analysis, requirements collection, study of billing systems by internal documentation and business consulting based on the capabilities of the system.• Creating sub-tasks for development, testing, analysis.• Coordinating dev, QA and business specialists for working simultaneously, timing control.• Testing support, clarification of the requirements while testing.• Configuration control via Oracle databases, verification of correct implementation. Creating SQL queries for pulling data.• Mentoring and training colleagues. Show less

Беларусь, Минск

Production Application Support Team - products for VoIP telephony & Money Transfer & Retailer and Distributor portals.• Analyze and resolve Production issues within SLAs defined.• Being part of a 24x7 on-call rotation to support a variety of applications.• Working with internal and external customer's requests, external customer's complaints.• Understanding applications and services being supported from both customer and technology perspectives.• Communicating the support… Show more Production Application Support Team - products for VoIP telephony & Money Transfer & Retailer and Distributor portals.• Analyze and resolve Production issues within SLAs defined.• Being part of a 24x7 on-call rotation to support a variety of applications.• Working with internal and external customer's requests, external customer's complaints.• Understanding applications and services being supported from both customer and technology perspectives.• Communicating the support case status to the parties involved on a regular basis.• Working closely with the Application Development teams to troubleshoot and learn.• Releasing/installing of backend and frontend of supported applications, DML and infrastructure maintaining.• Building relationships with business users and technology groups.• Searching for and providing a RCA for production issues to avoid recurrence.• Identifying trends in reported issues, report them and suggest possible solutions.• Oracle PL/SQL - querying, creating procedures, functions, packages, jobs.• Console Linux (RedHat)/Unix (HPUX, SunOS), advanced user: find, grep, sed, awk, vim, crypt, etc. tools.• Windows/Linux boxes infrastructure support.• Working with bug-tracker JIRA. Atlassian products administration.• Transferring knowledge to corporate Wiki - Confluence.• Experience with Jenkins, Git.• Supporting monitoring and auxiliary tools/applications (Sitescope, NewRelic, Appworx, Xymon, Splunk).• Experience with cloud AWS - EC2, S3, RDP.• Communications with colleagues in English in writing/verbally.• Holiday works. Show less

Беларусь, Минск

Billing Applications Support Team• Support of the billing system applications.• Working with internal and external customer's requests, external customer's complaints.• Oracle PL/SQL - querying, creating procedures, functions, packages, jobs.• Implementation of new applications and additional software to test and production environments (CMS, RTCMS).• Installing new versions and configurations of the billing applications, release and OCR implementation.• Console Linux… Show more Billing Applications Support Team• Support of the billing system applications.• Working with internal and external customer's requests, external customer's complaints.• Oracle PL/SQL - querying, creating procedures, functions, packages, jobs.• Implementation of new applications and additional software to test and production environments (CMS, RTCMS).• Installing new versions and configurations of the billing applications, release and OCR implementation.• Console Linux (RedHat)/Unix (HPUX, SunOS), advanced user: find, grep, sed, awk, vim, etc. tools.• Experience with InCoreDB, Artifactory, Prometheus, Jenkins, SVN, Git.• Decompile XML, TCL, python code during problems localization.• Creating monitoring of entrusted systems (preparing scripts Prometheus).• Creating High Level Design for new applications (servers, applications, ports, protocols).• Going through internal and external audit (in English).• Compliance SOX rules.• Teaching new employees and QA team members.• Transferring knowledge to corporate Wiki.• Generating different types of reports.• Working with bug-trackers TrackStudio, JIRA, ServiceDesk+, Helpdesk, Tivoli.• JIRA project administration.• Communications with vendors in English in writing and personally.• Holiday and night works. Show less

Беларусь, Минск

studying, creation, analysis, modeling, description and programming of mathematical algorithms for processing radar information.

Магистр Технических Наук, Системный Анализ, Управление И Обработка Информации

Диплом Специалиста По Инженерной Специальности, Информационные Технологии И Управление В Технический Системах