● Experienced IT professional with expertise in business requirements, customer service, andtechnical support.● Possess sound judgment, good organizational, analytical, problem solving, verbal andwritten communication skills developed through 6 years of full time study and 2 years ofwork experience.● Skilled in troubleshooting MS Office, Python, SQL and network issues, while managingaccounts and invoicing with QuickBooks at BDS Food Service.● Developed a user-friendly vulnerability scanner with advanced Nmap integration andTOTP-based authentication during a co-op at Loyalist College.● Responsible for providing technical support, analyzing business requirements, anddeveloping IT solutions to ensure the security and reliability of business systems.
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It Support RepresentativeBds Food Service Sep 2023 - PresentBrampton, Ontario, Canada● Resolved network connectivity issues and maintained system security.● Maintained customer interaction logs and followed up to ensure issue resolution.● Analyze systems, networks, and infrastructure to identify vulnerabilities, threats, and risks.● Conduct feasibility studies and prepare business cases and Maintain and enhance thereliability, scalability, and performance of IT platforms.● Create detailed flow charts and specifications; exposure to languages like Python and SQLqueries.● Managed high volumes of customer inquiries while providing technical support for internalsystems.● Processed invoices and managed accounts using QuickBooks. -
It Support SpecialistPie Infocomm Pvt. Ltd. Aug 2021 - Jul 2022Lucknow, Uttar Pradesh, India● Provided IT help desk support for over 2000 users, resolving hardware, software, andnetwork issues.● Managed Active Directory for user accounts and permissions, ensuring secure access.● Conducted regular maintenance of company systems and infrastructure.● Assisted in system upgrades and implemented security patches to mitigate vulnerabilities.● Collaborated with developers to test and deploy new applications.
Ramandeep Kaur Education Details
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Cyber Security -
Information Technology
Frequently Asked Questions about Ramandeep Kaur
What company does Ramandeep Kaur work for?
Ramandeep Kaur works for Bds Food Service
What is Ramandeep Kaur's role at the current company?
Ramandeep Kaur's current role is Open for Work Opportunities.
What schools did Ramandeep Kaur attend?
Ramandeep Kaur attended Loyalist College, Amity University Lucknow Campus.
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Ramandeep kaur
Brampton, On -
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Ramandeep Kaur
Incident Commander | Ex-Infosys | Ex-Ultimate Kronos Group | Ex-Orange Business Services | Itil & Aws Certified | Canadian ResidentWaterloo, On -
Ramandeep Kaur
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Ramandeep Kaur
Brampton, On
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