• ~2 years of experience working as a Concierge Lead & operation coordinator on MicrosoftExecutive Business Center in Redmond, managing a team of 5• 6+ years of experience working in Hospitality Industry in Front-office department in United States &India.• Maintaining excellent customer relations through personalized service and ensuring highcustomer satisfaction through effective solutions & resolution of issues within set time frames.• Experienced in Handling Corporate Executives, VIPs, Conferences, briefings, summits, speaker eventsand managing internal meetings & All-Hand meets.• Manage vendor relationships for day-to-day operations.• Responsible for distribution & oversight of projects owned by the concierge. Manage role specificdocumentation.