I have 10+ years of extensive experience in implementing ITIL processes and managing workflow for technical environments handling Infrastructure, operations, and architecture for web front end applications and Unix systems. I have worked on the creation and execution of strategic technology plans driving measurable results for large scale IT implementations. With a strong customer-facing approach, I have successfully worked with clients on complex project deliverables while meeting required SLA agreements. I am constantly trying to find & implement strategic solutions that can help improve the quality of my work as well as my personal life! Happy to connect!