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@centrify.com
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2 phones found area 408 and 669
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LinkedIn matched
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Raman Kumar is listed as Chief Customer Officer(CCO) @ SafeBreach | Drive Customer Success - Retention and Growth at SafeBreach, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at centrify.com, phone signal with area code 408, 669, and a matched LinkedIn profile for Raman Kumar.
Raman Kumar previously worked as Chief Customer Officer (CCO) at Safebreach and Group Vice President, Customer Experience at Powerschool. Raman Kumar holds B.E, Electronic & Communication from Manipal Academy Of Higher Education.
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AeroLeads found 1 current-domain work email signal for Raman Kumar. Compare company email patterns before reaching out.
As the Chief Customer Officer at SafeBreach, I lead all customer-facing functions for the company, which delivers innovative breach and attack simulation solutions to global enterprises. I am responsible for building and optimizing a team of 25+ professionals who focus on customer success, renewals, services, support, and technical account management. My mission is to ensure that our customers achieve their security goals and maximize the value of our products.With over 20 years of experience in leading customer-facing teams and operations for SaaS and cloud-based products, I have developed a passion and proficiency for creating best-in-class customer experiences. I have a strong technical and business background, and I have successfully defined and executed strategies, solutions, and processes that result in high customer satisfaction and retention rates. I have also partnered with sales, marketing, product, and engineering teams to identify and pursue upsell, cross-sell, and expansion opportunities within the customer base. I enjoy coaching, mentoring, and inspiring my global teams to achieve aggressive goals and deliver exceptional service.
Listed skills include Security, Linux, Cloud Computing, Enterprise Software, and 11 others.
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Sunnyvale, California, US
- Responsible for all customer-facing functions at SafeBreach (CSM/Renewals, Services, Technical Account Managers (TAM's), Support) - Built and optimized the team from 4 people to 25+ to focus on Enterprise customers at SafeBreach- Work closely with Sales to identify upsell/cross-sell opportunities within the customer base - Team achieved 90% retention in.
Folsom, CA, US
- Led an org of 140 members responsible for driving adoption of the products, renewals & CS Operations - Drove segmentation and engagement across Digital, Enterprise and Strategic segments - Team responsible for approx $0.5B of ARR for ~15K customers- Worked closely with the Naviance team to integrate the team, processes post-acquisition into PowerSchool
Newton, MA, US
Responsible for WW Customer Success at Idaptive (Acquired by CyberArk in May 2020)- Member of the executive team, responsible for all post sales functions at Idaptive. - Currently leading a team of 30 members with responsibilities for on-boarding, support, professional services, training, adoption, CS operations and renewal.- Build the vision of customer.
San Francisco, California, US
Acquired by Thoma Bravo in July 2018- Focused on driving success for more than 2000 customers of Centrify across a mix of on premise and Cloud products - Build and lead a high performance, customer centric Customer Success(CS) organization. This includes creating a superior customer experience and a structure that includes Support, Professional Services.
San Francisco, California, US
- Grew the team from 8 TSE's to 30+ team members that provides a global support for our customers across 3 locations. Support included the Frontline, Backline Engineers and large account management (TAM)- Started and scaled the customer success team in Salt Lake City.- Ensuring that renewals are a non-event for our teams by driving 97% retention and a 92%.
San Jose, California, US
Responsible for WW Customer Success at GuardianEdge (Acquired by Symantec in 2010)- Lead the Global Technical Support organization (20 members) at GuardianEdge to support 2000 customers. - Work with all cross functional teams (PM, Sales, Engg, Professional Services) to build effective processes to manage customer escalations, defect resolution, new.
US
- Lead a 6-member team to manage the day-to-day operations for Teneros Technical Support/NOC Operations team to provide 24 x 7 support to all customers- Analyze trends associated with Support Request such as incident volume, call statistics, Success criteria are highly focused on customer satisfaction levels. Reduction of 25% in response times delay based.
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Raman Kumar works for SafeBreach.
Raman Kumar is listed as Chief Customer Officer(CCO) @ SafeBreach | Drive Customer Success - Retention and Growth at SafeBreach.
AeroLeads has found 1 work email signal at @centrify.com for Raman Kumar at SafeBreach.
AeroLeads has found 2 phone signal(s) with area code 408, 669 for Raman Kumar at SafeBreach.
Raman Kumar is based in San Francisco Bay Area, United States, United States while working with SafeBreach.
Raman Kumar has worked for Safebreach, Powerschool, Cyberark, Idaptive (Acquired By Cyberark), and Centrify Corporation.
You can use AeroLeads to view verified contact signals for Raman Kumar at SafeBreach, including work email, phone, and LinkedIn data when available.
Raman Kumar holds B.E, Electronic & Communication from Manipal Academy Of Higher Education.
Raman Kumar is listed with skills including Security, Linux, Cloud Computing, Enterprise Software, Technical Support, Saas, Management, and Salesforce.Com.
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