- Oversaw the end-to-end management of HR records, ensuring accuracy, confidentiality, and compliance - with company policies and legal requirements.- Developed and implemented efficient record-keeping processes, resulting in a 20%improvement in data accuracy and retrieval times.- Conducted regular audits to identify and rectify discrepancies, ensuring data integrity and adherence to compliance standards.- Collaborated with HR teams to implement electronic record-keeping systems, reducing paper-based processes and enhancing overall efficiency.- Provided training to HR staff on record-keeping best practices and compliance requirements, contributing to the team's proficiency in managing personnel records.- Managed the secure disposal of confidential records in accordance with data protection regulations.

- Provided technical support to end-users by responding to inquiries, troubleshootingissues, and resolving hardware and software problems promptly.- Assisted in the installation, configuration, and maintenance of computer systems,including hardware components and software applications.- Managed user accounts by creating, modifying, and deactivating accounts as needed,ensuring accurate access permissions and security settings.- Collaborated with the IT help desk to coordinate the resolution of user issues,documenting problems and escalating complex cases for timely resolution.- Contributed to the setup and maintenance of local area networks (LANs) and wide areanetworks (WANs), troubleshooting network connectivity issues as required.- Implemented and monitored backup procedures to ensure data integrity andparticipated in data restoration efforts during system failures.- Conducted regular audits of IT assets, maintaining accurate inventory records forcomputers, peripherals, and software licenses.- Assisted in the implementation and maintenance of IT security policies and procedures,addressing vulnerabilities, and ensuring compliance with security standards.- Provided training to end-users on IT systems, applications, and best practices, andcreated/updated documentation for IT processes and procedures.