Ramanpreet Kaur Email & Phone Number

Edmonton, Ab, Ca

Canada

Edmonton, Alberta, Canada

1. Identifying, investigating, and resolves user’s problems with computer software and hardware.2. Evaluating technologies and contributing to technology procurement projects3. Supporting internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or web chat3. Representing Shaw as a resource at stakeholder meetings and presentations4. Transforming data into actionable insights to drive innovation and modernization

Canada

• Independently managed the new model governance and monitoring process for all models spanning across the credit lifecycle used in Credit and Fraud Risk, Collections business as-well as CECL/IFRS-9 regulatory models.• Interfaced with all levels of management to present model approval status including model developers, model owners / users, partner banks, model oversight teams as well as other stakeholders in various forums.• Negotiated to reach appropriate resolutions in varied situations without damaging internal or external partner relationships especially when any bottlenecks are encountered in model reviews.• Performed ongoing performance monitoring set up for credit models and understand the different statistical metrics and generate reports to be disseminated across the organization.• Conducted deep dives into performance monitoring results especially if any threshold breaches are observed.• Identified opportunities and lead efforts for automation of processes across the Controls organization.• Used Python, SQL and used good understanding of statistical techniques for model development including numerous Machine Learning algorithms.• Managed dialogue across multiple business units, functions, geographies, bank partners and second line teams.

Ontario, Canada

• Worked with Royal Bank of Canada clients on Expedia Platform with the redemption of loyalty points for the purpose of Travel over the phone phone, call and chat• Increased the efficiency of the client training process by 25% by writing documentation and managing single sources of truth.• Communicated with customers through inbound calls and fields queries on billing, payments, existing and new services, promotional offers, and upgrade/downgrade services.• Generated sales leads that develop into new customers up to 75% and assessing customer needs to achieve satisfaction• Documented customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time

Canada

• Presented data to draw business insights form managerial action and strategy• Used statistical techniques for hypothesis testing to validate and interpretations• Used data tricks for extracting and wrangling large datasets to prepare the desired dataset• Managed the design of reports and the planning of business metrics

India

Involved in direct Interactions with various freight companies, as well as the trucking and warehouse teams in order to verify shipment details and to file consignmentsMaintained positive client relationships

India

• Acquired data from primary or secondary data sources such as ERP tools and CRM dynamics and partner using SQL queries join operators and maintaining databases.• Improved the quality and usability of partner data in Microsoft systems using GSX/Seibel, MSO database, MS Sales, and unified partner platform• Designed and developed new machine learning models; maintain and enhance existing models; monitored and analyzed the performance of models on an ongoing basis• Performed in depth data validation n data from various suppliers across the world• Monitored performance and quality control plans to identify improvements• Analyzing data to drive successful business solutions using advanced MS Excel formulas and functions and BI Tools and dashboards• Conduct research and provide advice to other informatics professional regarding the selection application and implementation of DBMS toolsAchievements: Project Management and process improvements; streamlined and automated using of macros, pivot tables, running scripts and procedures on SQL, the lengthy process of manually working on thousand records one at a time. It saved 20% of company revenue and time and resource.

India

• Develop policies and administer programs to promote industrial and commercial business investment in urban and rural areas • Design market research questionnaires• Identifying market structure including behavior & patterns, barriers to entry, pricing, quality, product changes, service levels, and trends. • Conduct social or economic surveys on local, regional or national areas to assess development potential and future trends • Survey and Data Collection and Digital Procurement Analysis.

Bachelor Of Commerce - Bcom, Business Administration, Management And Operations, 3.5

Cost Accounting, Mathematics, Marketing, Digital Media and Human Resource and Organisational Behaviour

Master'S Degree, Finance, General, 3.5

Activities and Societies: Finance and Costs Accounting, Tax computing and Business Economics

Business Systems Information Management, Information Technology, 3.5

Activities and Societies: Prepared a project based on Ecommerce Programming kanguages, scripting languages, DBMS, RDBMS and Oracle, OLDB.

Masters In Business Administration, Finance, General