F'22 TD Regional Legends⭐️🏆MCE Council- Serving as the lead for the Metro West MCE team in monthly meetings, engaging with District Vice Presidents, District leads, and the Regional Senior Vice President.Spearheaded and effectively implemented transformative initiatives within the MCE team.Participated in and facilitated exclusive virtual workshops exclusively tailored for members of the MCE Council.Leading a team of Customer Experience and Personal Banking associates, ensuring exceptional customer service daily.Analyze branch operations and KPIs, utilizing data to exceed operational targets and improve customer service.Conduct coaching and development sessions for associates, fostering team growth and service excellence.Prepare insightful presentations for upper management, highlighting performance and facilitating improvements.Handle escalated customer issues, improving client satisfaction ratings by 80%.Manage staffing needs and schedules based on business requirements and trends.Exceed quarterly goals and outcomes by 350%. As a Hiring Panel committee member I Participate in full recruitment lifecycle, including job posting, interviewing, extending verbal offers and hiring recommendations.Collaborate with HR Talent Acquisition Team for onboarding new hiresMitigate risk and fraud, adhering to banking policies and federal regulations.Proactively adapt to organizational and technological changes, training team members effectively.Serve as the main point of contact for internal audits while facilitating team coaching.

Opened personal accounts and facilitated personal loan & credit applications for clients.Provided expert sales advice by carefully assessing clients' financial needs and goals.Recommended products and services that aligned with the individual client's financial situation and objectives, ensuring a personalized approach to banking services.Actively seeking and securing high net worth business opportunities, cultivating relationships, and referring potential clients to suitable business partners to contribute to the bank's expansion and profitability.Consistently exceeding performance metrics such as 100% LEI, 250% Sales Units, and +1.5 million in referrals for Investments and Mortgages, leading to recognition in the Quarterly Spotlight for Q4 2020.⭐️