Rama Phulmogare Email & Phone Number

Pune, Maharashtra, India

• Ensure client support and satisfaction at a professional level with minimal supervision, answer questions and resolve client issues relating to products and services.• Provide first and second level support to clients. Research and analyze problems.• Ability to coordinate change control and testing support.• They should possess knowledge about Java services and WinBatch as EDD products run on them• Ensure accurate and timely completion of assigned special projects and requests.• Complete daily reporting requirements accurately and timely. Use a case tracking system to track information, cases/ tickets, questions and answers for every client-driven request.• Prioritize, schedule, and manage caseloads of varying quantity for clients. Utilize all available tools and techniques to resolve requests without escalation whenever possible.• Track and report key performance metrics related to support requests and solution quality.• Active participation in the testing/validating change control events, application releases, and/or patch release during off shift change control windows or as necessary to resolve a client impacting issue• File reconciliation with primary focus on High value client & Resolving billing issues• Incidents triaging for client reported. Sending proactive client communications (internal) like Tomcat is down etc.

Bengaluru Area, India

🎍Finding the best tech solution among all possible to solve the existing business problems. Evaluate and select appropriate software or hardware and suggest integration methods.🎍Troubleshoot complex web applications, diagnosing and / or resolving issues reported by internal or external users, escalated by the Support Level 2/3 colleagues. 🎍Provide clear steps to reproduce the diagnosed issues to development teams in charge of fixing the issues on different test environments. 🎍Handle the communication with developers to provide correct scenarios to reproduce the issues, with clear information about the expected behavior. 🎍Read documentation and handle communication with different company Business Units to clearly identify the functional definitions of the applications being troubleshooter. 🎍Read and understand functional specifications to validate the expected behavior of a module or feature of a complex application. 🎍Collaborate daily with the QA, support & development teams to ensure the quality of the delivered bugs & corrections. 🎍Advocate for customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product. Deliver training and support to end-users. 🎍Keep technical documentation and procedures up to date. Ensure preventive maintenance and analyses application root cause issues.

Pune Area, India

 Provide L2 Level application maintenance and support to minimize service disruption and facilitate operations. Responsibilities include investigate problems with software applications, diagnose root causes, and work on fixing them. Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same. Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications. Analyze all business processes and ensure compliance to all controlled processes according to business requirement. Monitor and provide support to workflows and provide expert knowledge on all workflow designs. Provide 24x7 operational supports to all production practices on holidays and weekends. Develop and maintain professional relationships with all online business teams and provide support to web store. Monitor all alerts and escalate all issues for all procedures and systems (L3). Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Greet all customers pleasantly and ensure compliance to all customer requirements. Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

Pune Area, India

 Develop and maintain productive working relationship with customers, team members and project leadership.  Enhance new technologies knowledge to use them in approved projects. Participate in special projects as assigned. Develop code solutions to problems using structured approach considering long term maintainability and accessibility. Update consistently and accurately documentation on all application projects.Convey, collaborate and maintain productive professional relationship with user base of product/service line and apt parties to project internal and external to Information Services. Implement knowledge of business functions to effectively lead in analysis, design and execution. Assess potential projects and support in proposing high level design. Present effort estimation required for planning and prioritizing purposes. Implement existing and emerging technologies seeking innovative solutions to common problems at system level.

Pune Area, India

 Final year internship Project. Responsible for the design, layout and coding of a website. Involved with the technical and graphical aspects of a website - how the site works and how it looks.

Master'S Degree, Computer Programming, Specific Applications, First Class With Distinction

Bachelor'S Degree, Computer Programming, Specific Applications, First Class

Bachelor of Computer Application