Senior Manager - Tech Program Management
CurrentTechnology Operations and Program Management• Leading application operational readiness, ensuring stability, performance, and resilience during peak demand periods• Appointed by the CIO to oversee governance and periodic attestations for ICFR / SOC and Cyber Security for 200+ applications• Managing tech programs, focusing on product lifecycle management, cloud transitions, and technology cost optimization• Directing Critical Business Application war rooms, ensuring incidents were resolved within set SLA• Developing executive dashboards for PLM remediation, cost-saving insights, and tech program progress across the business unit• Achieved cost savings exceeding $2.5M through PLM advisory and software licensing optimizations• Playing a strategic role in planning, execution, forecasting, budgeting, and performance monitoring of the business line• Supervising enterprise software licensing and asset managementInformation Security Leadership• Served as a principal advisor to the Chief Information Security and Privacy officers on IT governance, risk, and compliance• Developed an integrated IT risk framework addressing controls like physical access, HR, vendor risk management, BCP, and DR, aligning with Hi-Trust (HIPAA), IT Act 2000, ICFR /SOC, and ISO 27001• Assisting department leaders, including IT, HR, Finance, and Operations, in integrating security strategy into their functions• Regularly reporting security metrics, internal audit findings, and challenges to the Board of Directors• Formulating and rolling out enterprise security policies and standards, ensuring compliance across divisions• Directing periodic BCP and DR tests, such as tabletop simulations and walkthroughs• Implementing security performance indicators across IT infrastructure, HR, Asset Management, etc., to gauge enterprise security posture• Spearheading information security and privacy awareness initiatives, such as new hire orientations and engagement activities
