Ramar Smith Email & Phone Number

Canada

Greater Toronto Area, Canada

- Spearheaded onboarding of 50+ IT vendor partners, adeptly managing end-to-end relationships.- Designed and implemented a robust tracking mechanism for streamlined financial oversight (sales, purchases, profits, etc.- Engage with client stakeholders in targeted meetings to comprehend workflows and challenges.- Devise tailored technical solutions to boost efficiency, eliminate bottlenecks, and drive improvements.- Chair weekly IT management meetings for multiple client accounts.- Present and analyze help desk statistics, major incidents, and change requests.- Ensure clients maximize software value through comprehensive assessments and recommendations.- Perform meticulous licensing and software analyses, preventing underutilization and overpayment.- Led implementation of streamlined IT support process, incorporating time benchmarks and catering to executive and C-suite needs.- Effectively manage client inventory, utilizing a tailored Monday.com process and Microsoft's Endpoint Manager (Intune).- Oversee help desk escalations, ensuring swift and effective issue resolution.- Spearhead company-wide technical solution implementations for clients. (i.e. Scheduling demo, on-site training, and post-deployment support.- Skillfully oversee cloud migration projects, ensuring timely completion within budget constraints

St Catharines

- Install, maintain and configure hardware and software systems according to company policies- Perform root cause analysis of complex problems and provide corrective actions- Manage help desk issues- Provide technical support to servers, networks, telephones, and other computing platforms- Triage users IT matters- Troubleshoots, diagnoses problems, implements corrective action procedures and/orescalates to other technical resources as appropriate- Acts as a customer liaison for the computing operation, communicating, resolving, and/orinitiating the resolution of problems and concerns

Brampton, On

- Provide operational support relating to hardware, software, systems security, and communications- Oversee and execute the management of service desk web tool- Assist in the provision of functional support to LHIN Information Systems- Assist in the provision of functional support as its relates to office software, and the LHIN network- Assist in the provision of functional support to LHIN office equipment- Create and maintains system distribution lists, and the creation and maintenance of user profiles- Provide support to the Network Administrator in trouble shooting of systems malfunctions and to identify the appropriate remedial action- Assist the Network Administrator with training of staff as it relates to the departmental systems needs- Provide a "help desk" function to all Central West departments- Adhere to health and safety policies/ practices developed and implemented by the LHIN and take reasonable precautions.- Other duties as assigned

Vaughn, On

• Responsible for filing all accounts payables paperwork.• Liaison between accounts receivable and payroll.• Reported to the controller on various matters (i.e. invoice discrepancies).• Customer Service rep for incoming vendors and clients.• Special projects and various other duties as assigned.• Credit Card Reconciliation and research• Assisting with prepaid and bank reconciliations• Administering general ledger account reconciliations

Vaughn, On

• Responsible for filing all accounts payables paperwork• Answered phone/switchboard• Processed invoices• Responsible for mail distribution

Bachelor Of Applied Science - Basc

Bachelor'S Degree, Public Health