Ramarc Solutions Email & Phone Number

Washington, District Of Columbia, Us

New York, Ny, Us

Ramarc Solutions provided on premise and remote support services to (RED). Ramarc Solutions provided field technicians or designated representatives that performed technical analysis, problem determination, and resolution of identified problems during regular on premise scheduled site visits and remotely.Operations and Maintenance (O&M) services included providing 24x7x365 help desk support to operations, direct end-user support, network and system administration management and support (WAN/LAN/WLAN), along with virtualization services. We provided VPN (virtual private network) and cloud services.On premise field technicians performed preventative and corrective maintenance for computers, printers, servers and other related hardware equipment currently under contract. Field technicians diagnosed the problem, corrected the problem, and when necessary initiated part replacement order(s).Services also included network Infrastructure support and system administration that included updating system patches, maintaining passwords, establishing user accounts, emails, and archiving, We migrated systems, provided cloud based storage, and maintained 98% uptime for network services.

Arlington, Va, Us

Ramarc Solutions, in our 4th year of the contract for The Office of Naval Research (ONR) provides maintenance support services for its Audio Visual (AV), Video Teleconference (VTC), and related equipment that is located in their BJECC (Management Information Center (MIC)) Conferencing facility and adjoining rooms that include a rear projection booth, Forward Area, Rear Partitioned Area, servers, desktops and 1,600 square feet of adjacent lounge and reception area. Ramarc Solutions is responsible for maintaining the AMX, Creston, Extron, Avocent, Samsung, Sony, Cisco and NEC equipment in operational readiness while providing periodic preventative maintenance, on-call 24x7 emergency maintenance, technical analysis, problem determination, and resolution.We maintain the MIC control code software for the operations of the MIC and when required perform necessary code modifications. Preventative maintenance provides unlimited emergency maintenance and hardware replacement call requests in accordance with the terms of RAMARC’s Premium Care Maintenance Plan and Service Level Agreement (SLA).

Washington, D.C., Us

Ramarc Solutions has provided the One Campaign with IT service-based solutions that compriseawiderangeofInformationTechnologysupportservicesforalmostadecade. Our Information Management Support Services for the One Campaign supporting their U.S., UK, European and South African markets, establishing worldwide IT and Unified Communications support in Brussels, London, Germany, Paris, Canada and South Africa. Activities supported include the management, configuration and implementation of various networking infrastructure components, audio and video teleconferencing, servers, desktops and laptops assets providing Network Access Control to systems connecting through a Virtual Private Network (VPN), wireless, and wired with maintaining up-time at 96%.Ramarc Solutions provides a robust 24x7 helpdesk providing end-user training, implementation and management of their Local Area Network, applications, maintaining their telecommunications, wireless, and satellite services that span six geographical locations, and the purchase and maintenance of all hardware and software.In July 2015 we implemented a cloud-based video conferencing system that integrates with their 6 room-based Polycom video conferencing systems across their 6 geographical disbursed offices providing anytime, anywhere, across any device conferencing.

New York, Ny, Us

Ramarc Solutions provides CIO services and virtual Live Video Chat IT support services to Every Mother Counts for their New York and D.C. offices. By combining and taking advantage of our multiple plan offerings, Ramarc Solutions provides subscription based CIO Services and virtual video and remote support. Utilization of these plans not only provides them the access to experts in applying business technology, but the advantage of live video tech support directly to an end user’s desktop, on-demand and in real-time. Ramarc Solutions takes advantage of being an authorized Blue Jeans agent in providing cloud based video conferencing technology to Every Mother Counts. This allows the ability and flexibility of providing Every Mother Counts support service anytime, anywhere, over any device to their end users.This proactive and flexible IT Service Plan provides professional, affordable access to a responsive, professional and complete IT Department when needed. Whether Every Mother Counts requires Server, Wi-Fi, email, VTC support, or simply needs next level technology planning and advice, Ramarc Solutions provides complete remote and on- site support through our on-demand Virtual IT Support plans and CIO Services that provides a trusted business technology advisor on all technology issues.

Arlington, Virginia, Us

The Army National Guard of Farmington, New Mexico requested contractor support the modernization of audio visual and teleconferencing equipment in Conference Rooms used to train personnel at the Farmington National Guard Armory. Installation included a variety of display devices, projectors, monitors, laptops and desktops, speakers, switches, smartboards, etc. that allows users to present material, video and data maintaining standards that had been established at other armories within the state.We procured Audio Visual (AV) and Video Teleconferencing (VTC) equipment along with cabling and connections for six (6) classrooms that were upgraded and installed. Two conference rooms were set up with full multimedia features for training, flight monitoring and meetings. Classrooms were setup to have inputs for two computers, laptop and desktop, and one or more video sources.Ramarc Solutions’ Team uncrated, inventoried, installed, labeled, tested, and certified the proper operation of all equipment and software on location for each installation. Final testing and adjustments to the completed VTC system were performed upon completion. Basic orientation training on the completed system was provided to selected participants. A final Acceptance Test Plan was provided, validating that all tasks (described in the Statement of Work) were performed to the satisfaction of the Client representative.