Ramar Periyaraju Email & Phone Number

Canada

Provided trainining on latest Pega View Based -Constellation architecture to Pega ArchitectsArchitected and implemented robust BPM solutions using Pega to streamline business processes and enhanceoperational efficiency.Designed scalable and maintainable workflows that met complex business requirements and adhered toindustry standards.Conducted comprehensive requirement analysis and collaborated with cross-functional teams to definetechnical specifications and deliverables.Developed and implemented seamless integrations between Pega systems and external applications usingRESTful and SOAP APIs.Created custom APIs to extend Pega functionalities, ensuring secure and efficient data exchange betweensystems.Managed the full API lifecycle, including design, documentation, testing, deployment, and monitoring, toensure optimal performance and reliability.Leveraged AWS services (e.g., EC2, S3, Lambda) to deploy and manage Pega applications in a cloudenvironment.Provided technical leadership to development teams, promoting best practices in coding, testing, anddeployment.Conducted code reviews, performance tuning, and troubleshooting to ensure high-quality, efficient solutions.Conducted client consultations to gather requirements, demonstrate Pega capabilities, and provide customizedBPM solutions.Conducted project status meetings and provided regular updates to stakeholders, ensuring transparency andalignment.Stayed updated with the latest Pega and AWS technologies and trends to continuously improve solutionofferings.Leveraged Pega’s rule-based architecture to create dynamic, flexible workflows that could easily adapt tochanging business requirements.

Toronto, Ontario, Canada

Directly managed 5 developers while addressing daily challenges to ensure product qualityAnalyzed customer feedback to identify the need for new features in Pega Robotics, leading to the successfulimplementation of 3 new features, resulting in a 15% increase in user satisfaction and engagement metrics.Successfully completed Pega Certified Decisioning Consultant CertificationStreamlined the process for delivering technical content for RFPs/RFIs, improving efficiency andresponsivenessDesigned and developed proof-of-concept (POC) applications to showcase product features and functionalityCollaborated closely with sales teams to understand customer requirements and propose tailored technicalsolutionsProvided pre-sales support and training to help sales teams effectively position and sell technical productsPerformed detailed effort estimation using industry-standard techniques like function point analysisDeveloped integration architectures to seamlessly connect products and meet complex customer requirements

Chennai, Tamil Nadu, India

Directly managed 7 developers for Customer Service Implementation for a prospect client and implementedall the latest feature from PegaCollaborated with cross-functional teams to troubleshoot and resolve issues related to Pega Mobile OfflineFeature, resulting in a 80% decrease in coding and all the javascripts are converted to Pega Rules such asData transform and activity for the pre and post actions.Developed and Trained team of 10+ pega developers into Pega Robotics SoftwareLed and worked on Internal tools related to monitoring Pega application with the help of Pega PDC alertwhich automatically creats ServiceNow ticket

Toronto, Ontario, Canada

Managed a team of 10 developers to successfully launch the Munich RE Pega Project, resulting in a 20%increase in operational efficiency.Implemented innovative solutions and best practices to streamline processes for the Munich RE Pega Project,reducing project timeline by 30%.Collaborated with cross-functional teams to integrate Munich RE's existing systems with the new Pegaplatform, resulting in a seamless transition and a 15% increase in user adoption.Prepared and executed a comprehensive Pega Robotics Client demo for key stakeholders, resulting in a 90%conversion rate of leads to new clients.Coordinated and guided development tasks across multiple locations, fostering collaboration and efficientproject delivery.Played a key role in designing data models, class structures, and application stacks.Collaborated with lead business architects to guide them on product capabilities and conducted design andarchitecture reviews.Provided crucial inputs to project managers for project planning, timeline creation, and handling escalations.Conducted playback sessions to communicate design choices, data models, and user experience changes toclients.Delivered technology roadmaps to clients, highlighting design choices and infrastructure requirements forPega implementations.Conducted regular code reviews and peer reviews to ensure code quality, guardrail compliance, andreusability.Collaborated closely with offshore development teams, participating in daily scrums, defect resolution, andaddressing technical challenges.Designed and implemented robots using Pega Robotic technology platform for automation purposes.Managed the deployment and performance tuning of built-in robots, enhancing efficiency

Chennai, Tamil Nadu, India

Contributed to the overall Pega technology roadmap, security policies, and governance requirementsDesigned and documented Pega application architecture, ensuring alignment with enterprise standardsLeveraged Pega's low-code development capabilities to drive innovation and efficiencyDeveloped enhancements, resolved issues, and coordinated testing of Pega application releases to ensuresmooth production effortsProvided production support and problem resolution for existing Pega applicationsServed as a subject matter expert on Pega technologies, guiding and mentoring team membersCollaborated with QA teams to ensure comprehensive testing and defect resolution throughout thedevelopment lifecycleEstablished and led a high-performing QA practice, directly managing a team of 20+ QA professionalsOversaw the full QA lifecycle, from hiring and training to deployment and project monitoringProvided strategic direction and hands-on guidance to the QA team to ensure consistent delivery of highquality softwareMonitored team performance, provided regular feedback, and implemented professional developmentinitiatives to support career growthDesigned and developed Pega RPA automation solutions to streamline and optimize business processesAnalyzed existing processes and identified opportunities for automation using Pega RPA tools andtechnologiesWorked closely with business stakeholders to gather requirements and translate them into effective RPAsolutionsProvided production support and resolved technical issues for deployed Pega RPA automationsDeveloped and executed test scripts to validate the functionality, reliability, and scalability of Pega RPA botsCollaborated with QA teams to ensure comprehensive testing and defect resolution throughout the RPAdevelopment lifecycleIdentified opportunities to enhance existing Pega RPA processes and implemented optimization strategies

Chennai, Tamil Nadu, India

Led Team of 5 QA testers for Document management system application built using Pega Customer ServiceframeworkExecuted manual and automated test scripts to validate functionality, performance, and usability of softwareapplicationsConducted smoke, acceptance, and regression testing to ensure quality throughout the software developmentlifecycleReported and documented technical issues, bugs, and errors found during testing in defect tracking toolsCollaborated with cross-functional teams, including developers and product owners, to develop effectivetesting strategies and plansWorked closely with the development team to troubleshoot issues and help resolve identified defectsMaintained detailed records of test results, defects, and quality metrics in test management toolsGenerated comprehensive test reports to communicate testing progress, risks, and recommendations tostakeholdersDemonstrated strong analytical thinking and problem-solving skills to identify and isolate software issuesLeveraged test automation tools like Selenium and programming languages like Java to enhance testingefficiency

Bengaluru, Karnataka, India

Developed and executed system test scripts, user acceptance tests, and validation protocols to ensureregulatory and business requirements were metReviewed and updated end-to-end validation documentation for change control, CAPA, and other workflowsCollaborated cross-functionally with developers, quality assurance, and business stakeholders to gatherrequirements and communicate validation approachesGenerated comprehensive validation summary reports and presented findings to management and regulatorybodiesConducted training for new hires on knowledge transfer