Ramasamy Pitchaiah Email & Phone Number

West Drayton, England, United Kingdom

Maidenhead, England, United Kingdom

Designed and implemented a product onboarding process for one of the biggest platforms.

Maidenhead, Berkshire, United Kingdom

I’m a Service Design & Introduction manager accountable for service architecture, overall design, and introduction. I led the launch of a portfolio of greenfield digital products/ Services fully secured in the cloud. Using agile delivery and operating in a DevOps model that is fit for use and fit for purpose to produce high availability and performance with the right mix of people, processes, and technology to provide value to business services throughout the life cycle of the product/services.Product Delivery EngagementsMajor Strategic Programs – Finance & Tax & Transport mgt in SAP S4HANA, Revenue Optimisation and Simplification.Business capabilities – E-Commerce – www.maersk.com, Financial Management, Customer service management, Demand and Forecast management, Transport Orchestration and Delivery Network Management.COTS/SaaS Greenfield digital Platforms – SAP S4HANA & associated SAP products, SAP Concur, T&R Tax Determination, Open Text Document mgt, Google Apigee API Platform, Seeburger EDI platform & Kafka Event Streaming PlatformE-Commerce Products in www.maersk.com – Online SPOT booking, Multiple Route Options, My Finance, Invoice dispute Management portal, Trade Finance (credit) portal, Self Service Portal, Chat Service, Customer Master data management portal.Mobile – Captain Peter remote container management mobile application.Offer to Agreement Products - Commercial Booking Evaluator, Dynamic Pricing, Customer Allocation Visibility portal, Business Product Management App, Capacity Demand Forecast, Unconstrained Demand Forecast, Optimisation Engine and Supplier Portal.Infrastructure Delivery EngagementsBrand Mergers - Led and delivered the target operating model for centralisation of 4 business units ITSM process, tools, contracts, and people to manage release, change and configuration mgt. Distributed IT Infrastructure Consolidation to IBM Data centre & Ground to Cloud – Led the change control, deployment plan, and stabilisation.

Maidenhead, Uk

Delivered Maersk’s first fully operational Centralized Global Asset & Configuration Management in Service NOW to manage 10k+ servers, 3k+ business apps with 90% known values and 80% of relationship mapping between servers and products. It provided transparency and visibility all the way from procurement to decommission of all the IT assets. This enabled high availability of business services, cost optimization initiatives, metering & billing for brands.

Maidenhead, United Kingdom

Reporting to the Head of Service Management, I was the process owner with process architect accountability to plan, design, implement and manage Maersk’s first standardised & centralised Global Change, Release, Service Asset & Configuration management process, and tools breaking silos in huge conglomerate. Simplified and automated process of managing consistent and repeatable changes to a portfolio of products/services more effective and efficient through the IT value chain to successfully meet business demands/speed to market without impacting the high availability.Designed and implemented Service Integration & Management model across IT service providers to manage changes & releases.Led and delivered the following workstreamsContract Negotiation & Vendor Management Service Integration & Management ITSM tool Implementation - Service Now & Remedy 8.1Business Service Stability ProgramContinual Service/Process ImprovementsRight Skilling & Developed offshore Capabilities

Chennai Area, India

Data centre network upgrade for cloud services - Collaborated with the business to plan, design and deliver a network transformation program to upgrade the network capacity, reliability, performance and availability of 99.99% to meet scalable demands of the traffic for cloud data centre migration programs.

Successfully investigated problems, identified root causes and contributing causes across networks, servers, platforms, database, middleware, business applications and defined permanent fixes to increase the availability of business services from 23% to 74% in 6 months of 2k business applications and 20k+ servers.

Chennai India

As a change manager I was responsible for evaluating changes, running the CAB and approving/rejecting changes and increase their change deployment success rate for notable clients like British Council, UK defence and 100 more clients.

Chennai Area, India

Provided Service desk, first line fix and Incident Management support for insurance products of AVIVA group of companies. I’ve won several awards for customer satisfaction, going the extra mile to resolve customer issues and adding value to the business.

Chennai Area, India

I was working for the office of the CIO as a business analyst in developing and deploying a contact Centre solution. I was responsible for requirement gathering, vendor selection, procurement, defining & implementing the target operating model, delivering business cases and manage exec communication.

Post Graduate Diploma, Software Marketing, First Class

B.Tech, Information Technology, First Class

Higher Secondary School, Mathematics, Computer Science, Chemistry And Physics, First Class