Kartik Adavi Email & Phone Number

San Diego, CA, US

Managing multiple programs and drive impactful customer communication strategies to generate an annual recurring revenue of $7 million.Handled SOX Compliance projects and performed annual and quarterly ITGC audits to ensure robust Internal Controls over Financial Reporting (ICoFR).Performed IT risk assessments and participated in IT Governance, Risk and.

United States

• Led a high-performing team of 4 to manage and optimize multiple programs, resulting in a $10 million annual recurring revenue stream and improved customer satisfaction by 25%.
• Developed a comprehensive product roadmap for the Customer Management Center (CMC) website to enhance customer self-service capabilities and improve overall customer satisfaction. Simultaneously, led the development of.
• Developed a comprehensive product roadmap for the Customer Management Center (CMC) website to enhance customer self-service capabilities and improve overall customer satisfaction. Simultaneously, led the development of.
• Spearheaded cross-functional collaboration with sales and marketing teams to develop and execute targeted customer communication campaigns. Increased product adoption by 10% and improved customer retention by 15%.
• Implemented a comprehensive customer feedback loop, conducting regular surveys and analyzing customer insights to identify pain points and drive service improvements, resulting in a 20% increase in customer.
• Provided actionable insights and recommendations to senior leadership through comprehensive reports and regular updates, enabling data-driven decision-making.

Washington D.C. Metro Area

• Worked on multiple Cloud-hosted projects related to HealthCare, Finance for Government clientele.1. Celerkost: Implemented a new cost reporting system for Medicaid program, reducing processing time by 20% and improving.
• Managed multiple healthcare and finance… Show more Worked on multiple Cloud-hosted projects related to HealthCare, Finance for Government clientele.1. Celerkost: Implemented a new cost reporting system for Medicaid.
• Managed multiple healthcare and finance projects for government clients, leading to significant improvements in efficiency and data utilization.
• Contributed to a 20% increase in proposal win rate by developing compelling and well-researched responses to RFPs and RFQs.
• Implemented and managed a cybersecurity training program, resulting in a 30% decrease in security incidents and improved staff awareness and compliance.
• Collaborated with technical teams to optimize support workflows, leading to a 15% increase in customer satisfaction, a 10% reduction in ticket volume, and consistently exceeding SLA targets with a 98% on-time.

Successfully employed Agile methodologies, delivering 95% of user stories on time and achieving a 10% improvement in requirement accuracy, ensuring project success and meeting customer expectations.Designed and executed comprehensive test plans, achieving a 98% defect detection rate during development and a 90% reduction in post-production defects.

Muscat Governorate, Oman

• Roles and Responsibilities:
• Developed and implemented a knowledge base, reducing customer support inquiries by 20%.
• Provided technical support to customers via phone, email, and chat, ensuring their issues were resolved quickly and efficiently.
• Successfully generated leads and arranged demos, resulting in a 25% increase in business opportunities and client engagement.
• Achieved on-time project delivery and quality outcomes by maintaining a Requirements Traceability Matrix… Show more Roles and Responsibilities:
• Achieved on-time project delivery and quality outcomes by maintaining a Requirements Traceability Matrix (RTM) and implementing integrated change management practices to reduce unauthorized changes by 20%.

Core Credential Of Readiness

Business Analytics, Economics for Managers, and Financial Accounting

Diploma, Leadership And Management, 92%

Master Of Science (M.S.), Electrical And Electronics Engineering, 3.6

Master'S Degree, Electrical And Electronics Engineering

Bachelors, Electronics And Communications Engineering, 3.5

Master Of Business Administration - Mba, 4