Implementation of ITSM, ITOM modules for Infrastructure, application and functional supportImplementation of Virtual Assistant, Integrations like MS Teams, CASB, etc. Upgrade from Partis to Rome version of PlatformRelease, Change and Platform management with multi development teams on modules like GRC, SecOps, HAMPro, SAM.

• IT infrastructure & application support team for 180K employees - ITIL Process Maturity assessment conducted to identify gaps, initiating actions initiated. Maturity index moved from 80% to 90%+ • Service Catalogue - Established with revised services, SLA’s for better customer experience. • Customer Satisfaction framework is defined and implemented to received feedback from end users, business users, account delivery heads, etc. • Process documents like Incident, problem, major incident, change, asset management, etc., are reviewed updated to improve the compliance and simplify the processes• External audits for ISO 20K, ISO 9K are completed without any major non-conformances • Initiated six sigma projects to improve End user satisfaction.

• Defined, Implemented, Trained and institutionalized the Development life cycle for developing BOTs, Automations Assets (platform components, products, productized services) for HOLMES (Wipro Automation Platform) using latest technologies like AI, ML, etc. DevOps, Agile life cycle, implementation. • Implementation of tools like CAST (for Code SAST Quality), IBM Jazz, IBM Appscan; Burp suite, etc.• Gate reviews are established, and reviews are held for HOLMES AI/ML Components before GA for public release. • Product Maturity assessment framework is established. This is used to determine the areas of product development teams process maturity in developing a quality product.

• Eco Energy is energy services business division of Wipro Limited that provides intelligent, sustainable solutions for energy consumption and management. Utilizing leading edge analytical tools we deliver energy efficient solutions to our clients that reduce their carbon footprint, energy usage & recover avoidable energy losses.• Develop & establish a life cycle for developing and deploying energy services to different segment of customers of restaurants, retail customers, etc. • Data analytics projects involves various phases like data collection, storage, preparation, analysis, baselining of solutions.

• Quality management of 15 customer accounts like Microsoft, Symantec, Sony Electronics, etc. of Software Products vertical in BU • Driving the Quality and Business excellence initiatives across the business unit –7 six sigma projects, 26 lean projects are implemented.• Responsible for Process Compliance & Continuous improvement of accounts of in Technology BU. • Closely worked with the customers in understanding the potential areas of improvement in achieving towards effective client service delivery• Management of team of process and quality engineers of BU, who works closely with the customer and with the organizational layers

• Head quality function of Mega/Gama account (Pitney Bowes) of US customer total outsourcing deal with a team size of 600, spread across the globe. Improved the ITIL Framework compliance from 40% to 80%. Initiated improvements projects using lean, six sigma framework in incident and major incident management, change management, problem management and other ITIL process. • Implemented CMMI SVC HM model requirements – PPM developed to improve ticket level CSAT which is adopted at the organization level. • Account level CSAT rating is improved from 4.78 to 6.3 out of 7 in 2 years. Overall satisfaction Top 2 box of customer respondents is improved from 56% TO 75%• Service improvement plans are implemented across different clusters, tracks, infra and apps which resulted in savings of $ 2M in year.• Head Quality for Philips Account in the same period.

• Responsible for Quality Management of customer accounts in Europe, UK, East US and LATAM Regions. • Responsible for implementing Wipro Quality management system at Wipro development centers at Atlanta, US; Curitiba US; • Conducting audits to identify areas of improvement and process compliance for projects execution at customer locations and geo development centers.

• CTIS Inc. (Capital Technology Information Services Inc.), Maryland, USA: - Achieving CMMI 1.1 Level 2 and CMMI 1.2 Level 3. CTIS is an organization with proven expertise in providing informatics solutions for clinical trials and research. Usage of Process Director tool • Target, Minneapolis USA: Provided Consultancy to a major pharmacy transformation distributed development project ; - Project met all its key milestones • SmartTrustAB, Stockholm Sweden: ISO 9000 Gap Analysis is carried out for mobile devices management software solutions. This helped organization in achieving the certification

• Delivery manager Ericsson Account (Jan 2004 to Mar 2005) Customer management – Increased CSAT score from 3.5 to 4.5 out of 5; Responsible for Customer satisfaction, People Management, and Program Management • Program/Project Manager (Jan 2003 to Jan 2004)Effective Migration from Ericsson to Wipro process and systems; Ensure continuous delivery by all existing projects after migration. Preparation and implementation of transition plan.

• Defined & Implemented program management office process for telecom development projects. Defined process for cost, deliverable & Quality management of all projects. Defined process for interface product development life cycle. • Established gating mechanism for projects to move from one phase to another.

• Project management of first major project for the Software R&D Center with team size of 50 members. Team is distributed across Europe, India, China and Australia. Distributed team, incremental development cycle. • Development of Common PM Solution of GSM, GPRS and UMTS mobile networks is the scope of the project. • Improved the project detail planning, monitoring and tracking process of the organization

• Established the Quality Management System as per ISO9000 Standard’s requirements; Achieved ISO 9001 & Tick IT Certification for the Software R & D Center with 150 team members,

• Establishment and maintenance of organization metrics database; Responsible for maintenance of online quality management system; Conducting software quality audits; Implementation of statistical techniques; Participated both in CMM assessments and ISO 900 audits.

• Quality Mission Executive: Trained in statistical tools, techniques, six-sigma methodologies, etc. Provided Consultancy for organizations like HMT – Die casting & Injection Molding Unit, Bangalore; HAL Aerospace division, Bangalore; MRO-Tech (Manufacturer of Modems, Multiplexers, etc.) & Grasim Industries. • Played key role in getting ISO 9000 certification and implementation quality improvement initiatives in these organizations.

• Quality Engineer in Electronic industries Indchem Electronics, Madras; Micropack Limited at Bangalore. • Involved in the definition and implementation of Quality system for the manufacturing process of hybrid electronics, industry electronics, medical electronics, sensors and multiple layer printed circuit boards, etc. • Involved in getting IECQ Approval for the organizations. • Participated in the implementation of Failure mode effective analysis, Inward Quality control, Statistical Quality, etc.