Rama Surisetti Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Analyzed problematic areas to provide recommendations and solutionsIdentifying and defining the scope of proposed venture, thereafter chartering progressive path for futurePlanning and sequencing resources, schedule, time, cost to build a proposed budget and timeline chartIdentifying conceptual risk and defining support resources to monitor, manage and.

Hyderabad, Telangana, India

Handle multiple lines of businesses in a Home Preservation process assisting customers with mortgage restructuringCollaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics and reduce dollar impactWork with inter-functional teams to streamline processesIdentify and drive process excellence along with Tech.

Hyderabad Area, India

AML

Hyderabad Area, India

Maintain unwavering focus on delighting the customer/ client. Maintaining sense of urgency, dedication and passion for exceeding the expectations of internal/ external customers/ clients earning customer/client loyalty through demonstrating spirited behaviours.Ensure adherence to the productivity, turn-around-time and accuracy. Identifying key trends and.

Hyderabad Area, India

Ensuring meeting the Key Performance Indicators month on month.Consistent approach on maintaining financial discipline through reviewing utlization, cross trainings and budget management.Month on month review with stake holders and share holders - HR, OPEX, Technology, Security, Transport & BCMR.Connecting with production group month on month and also.

Hyderabad Area, India

Adherence to the Service Level Agreements - Productivity, Turn around time and accuracyEngage in improvising processes through re-engineering, system checks and process automation.Periodical sample quality check of associates processing work.Interact with client on transactional issues.Review daily key operational variables.Develop back up and contingency.

Hyderabad Area, India

Part of a five member team chosen to migrate a new process (Chat) and set up operations in India.I was chosen to train the team at Gurgaon. Responsible for auditing the emails sent by the associates to the Bank of America customers as per the quality guidelines on a daily basis.Maintaining consistency and accuracy in responding to the customer inquiries by.

Hyderabad Area, India

I was one of the pilot batch associates to work in the Email customer service for Bank of America deposit accounts. Met all customer email guidelines including service levels, handle time and productivity.Investigated and resolved customer inquiries and complaints in an empathetic manner.Maintained up-to-date knowledge of product and service.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, First Class

Bachelor’S Degree, Mathematics, Statistics And Computer Science, First Class