Ramat Adekunle Email & Phone Number

Dublin City, County Dublin, Ireland

• Balancing cash and making deposits in line with cash handling policy• Continuously showing a positive attitude and taking responsibility by ensuring customers receive an excellent shopping experience• Dealing with all customer queries efficiently and professionally consistent with store policy• Provide support to the sales team by converting customer enquiries to sales• Assist in the development of new policies and techniques targeted at providing excellent customer service• Involved in market research surveys on customer needs and requirements.• Merchandise products to a high standard and keep a check on stock control and replenishment.• Train and motivate team members to achieve high sales and customer service goals while building long-term relationships with business clients.

• Foresee supply and demand, taking a strategic approach to replenishing so that both overstocking and running out of stock are avoided.• Ensured that purchases arrive on time and in good condition and take charge of internal stock transfers, moving products to other store branches if needed or removing obsolete items.• Placed new items into storage using a meticulous process that involves tagging, boxing, and labelling. • Followed a specific organization scheme that guarantees ease of retrieval, preparing items for display becomes efficient, and maintain a steady flow of stock from storage to shelf throughout the workday.• Maintained an accurate inventory of both stock items and transactions, noting down dates of purchase and receipt, item count and details, issues encountered, and more.

• Handled between 75-125 inbound calls daily, answering customer questions and routing calls.• Assisted customers with their account information, credit and billing, payments, and online orders.• Managed and analysed customer feedbacks, follow-up methods and quality of after-sales service.• Significantly improved customer service based on feedback by developing new policies and procedures for better organizational benefits.• Cross-selling bank products by answering inquiries, informing customers of new services, product promotions, ascertaining customers’ needs and directing customers to a branch representative.• Serving customers by completing account transactions.

Master Of Business, Business Administration And Management, General

Course Module: Business Model Development New Creature and Growth Personal and Professional Development Services Marketing Management.

Bachelor'S Degree, Business Administration And Management, General

Mathematics for Business Introduction to Management and Society Entrepreneurial Development Business Policy and Strategic Management.