Ramata Cisse

Ramata Cisse Email and Phone Number

Driving Customer Success in SaaS | Expert in B2C & B2B Solutions @ Remote
san francisco, california, united states
Ramata Cisse's Location
United Kingdom, United Kingdom
About Ramata Cisse

Passionate and results-driven, I am a Customer Success Manager with a proven track record in HR Tech and SaaS. With expertise in cross-functional collaboration, and drawing from a background in finance administration and visa consultancy, I bring a customer-centric approach to ensure seamless experiences. I thrive in dynamic startup environments, and am adept at seamlessly adapting to diverse roles and responsibilities.

Ramata Cisse's Current Company Details
Remote

Remote

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Driving Customer Success in SaaS | Expert in B2C & B2B Solutions
san francisco, california, united states
Website:
remote.com
Employees:
1100
Ramata Cisse Work Experience Details
  • Remote
    Customer Success Manager
    Remote Jul 2024 - Present
    Remote
    A leading global HR solutions provider dedicated to simplifying international employment. Our platform enables businesses to hire, manage, and pay employees and contractors worldwide with ease. By offering comprehensive global payroll, compliance, and benefits solutions, Remote empowers companies to scale internationally while ensuring legal and regulatory adherence.
  • Omnipresent
    Senior Customer Success Coordinator
    Omnipresent Jul 2022 - Feb 2024
    Omnipresent simplifies global remote employment by handling payroll, benefits, compliance, taxes, and administration. Currently present in over 150 countries, Omnipresent allows businesses to focus on growth while providing a smooth client experience and enabling the onboarding of exceptional talent worldwide.
  • Omnipresent
    Customer Succes Coordinator
    Omnipresent Oct 2021 - Jul 2022
  • Chew Contracting
    Finance Administrator
    Chew Contracting Sep 2019 - Jun 2021
    Canada
    Part of the Ralmax Group of Companies, Chew is a leading excavating and civil construction company on Vancouver Island.
  • Trailfinders
    Visa Consultant
    Trailfinders Feb 2017 - Jul 2019
    London, United Kingdom
    Trailfinders is an award-winning travel company offering bespoke, tailor-made trips worldwide. The visa department handles regular and electronic visas for tourism, business, and work purposes.
  • Japan Journeys Limited
    Executive Travel Consultant
    Japan Journeys Limited Mar 2016 - Jul 2016
    London, United Kingdom
    Japan Journeys specialises in unique interest tours to Japan, including manga, bonsai, and quilting experiences.
  • Japan Experience
    Marketing Assistant
    Japan Experience Jan 2015 - Mar 2016
    London, United Kingdom
    Japan Experience is a travel agency specialising in trips to Japan, offering house and car rentals, Japan Rail Passes, and activities.
  • Apple
    Back Of House Specialist
    Apple Apr 2013 - Dec 2014
    London, United Kingdom
    An organisation needing no introduction and epitomising the phrase ‘brand excellence’. I worked as a Back of House Specialist following promotion from Front of House Specialist.- Evaluating supply and demand alongside front-of-house to ensure adequate product fulfilment - Meeting weekly inventory deadlines- Adhering to guidelines for secure product access and stock room movement- Multitasking and problem-solving amid changing customer demand conditions- Consistently meeting monthly review expectations.- Training, coaching, and supporting peers to enhance departmental productivity and accuracy.- Maintaining flexibility in work schedule to support business needs.
  • Apple
    Specialist
    Apple Sep 2011 - Apr 2013
    London, United Kingdom
    - Spearheaded iPhone contract sales initiatives.- Offered personalised customer assistance tailored to individual needs.- Conducted in-store workshops to educate customers on utilizing their technology effectively.- Aided in setting up and troubleshooting various devices for customers.
  • La Petite Ecole Française D'Elmbridge
    Teacher Assistant
    La Petite Ecole Française D'Elmbridge Sep 2011 - Jul 2014
    London, United Kingdom
    A school setup for children who's families emigrated from France, to help them maintain and improve their French skills. I supported the primary teacher deliver lessons and assisted the children with their work, primarily:- Learning and improving teaching skills and communications- Managing large energetic groups- Understanding pupil’s individual needs and development requirements
  • Fitness First Uk
    Receptionist
    Fitness First Uk Jul 2010 - Sep 2011
    London, United Kingdom
    An international health and fitness brand with a key goal of retaining clients through providing excellent facilities and services. The Fitness Baker Street location is a ‘flagship’ club with the expectation to set the standard for the rest of the group. The quality of service offered was therefore often scrutinised to ensure brand expectations were adhered to consistently.- Providing excellent customer service to prospect, new and existing clients- Managing complex situations through to an amicable solution for the customer- Dealing with customer queries, comments and complaints- Working individually or as part of a team to achieve daily, weekly or monthly KPI’s- Providing a warm, friendly welcome to everybody entering the club- Recognised by management and peers for providing excellent customer service- Consistently gained new prospect leads and liaised with Membership Sales Manager to ensure follow up as necessary

Ramata Cisse Education Details

Frequently Asked Questions about Ramata Cisse

What company does Ramata Cisse work for?

Ramata Cisse works for Remote

What is Ramata Cisse's role at the current company?

Ramata Cisse's current role is Driving Customer Success in SaaS | Expert in B2C & B2B Solutions.

What schools did Ramata Cisse attend?

Ramata Cisse attended Goldsmiths, University Of London, International School Of Paris.

Who are Ramata Cisse's colleagues?

Ramata Cisse's colleagues are Cihan Ciftci, Violet Kwamboka, Nancy Coenen Berni, Onyinye Nwosu, Jesus Maurera, Hikam Nur Bayan, Kamruzzaman Sojib.

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