Ramazan Maçin Email & Phone Number

Nairobi, Kenya

▪ Directing and coordinating all sales activities and hitting sales targets▪ Examining and reporting of the current and potential cargo in the region▪ Providing detailed and accurate sales forecasts▪ Coordinating and monitoring rate, capacity and planning processes▪ Managing customer relations processes and making regular visits▪ Establishing cooperation/developing relations with cargo agencies and airlines▪ Managing and monitoring ACSs▪ Developing sales team through motivation and counseling▪ Participating in domestic/international platforms (meetings, fairs, workshops)

Istanbul, Turkey

I worked on customer experience projects of Turkish Cargo which is air cargo brand of Turkish Airlines▪ Identifying customer needs and taking proactive steps accordingly▪ Tracking customer experiences across online/offline touchpoints▪ Collaborating with internal departments and service provider companies to enhance customer experience▪ Carrying out CX projects ▪ Improving customer channels and platforms▪ Gathering and interpreting data on customer satisfaction▪ Preparing CX related reports and making presentations to the management

Istanbul, Turkey

I was mainly responsible for export sales and customers. I was always in touch with customers and production department for existing or new orders. I maintained trustworthy professional relationship with the existing as well as the prospective clients. I developed plans and strategies for new markets or clients. As I was looking for new customers abroad, I visited too many countries. I selected, analyzed and validated the vendors requirements and maintain and update the database related to it.Additionaly, as founder of the company was Indian, I was always next to him for any issue related with the company.

Istanbul, Turkey

At the beginning of the internship I was limited with doing very basic administrative tasks. However the workload gradually increased and I assisted to Corporate Marketing Senior for valuing companies in the portolio, putting together pitch books and visiting customers.

Bachelor'S Degree, Business Administration, 3,60 / 4,00

Bachelor'S Degree, Business Administration, Erasmus Programme

Activities and Societies: Project Team

High School, 86 / 100