Rambhoopal Eppa Email & Phone Number

I am a Salesforce-certified professional focused on optimizing processes and solving complex operational challenges. With extensive experience in Salesforce, Lumary, and Skedulo, My expertise lies in tailoring and managing CRM systems, empowering teams to make data-driven decisions that lead to better service outcomes and organizational growth.Beyond my technical expertise, I actively contribute to the Salesforce community, continually learning and sharing best practices to help others fully utilize the platform's capabilities.Outside of work, I enjoy reading, practicing yoga, and gardening, which help me stay balanced and focused.

Listed skills include Salesforce Lightning, Requirements Analysis, Salesforce.Com, Salesforce, and 26 others.

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  Salesforce Administrator

  New Horizons Enterprises Limited

  Oct 2022 - Present

  • User Management: Oversee user accounts, customize objects and fields to improve system functionality, and develop detailed reports and subscriptions to support business needs.• Data Management: Perform manual data loading, data cleansing, and imports/exports to ensure information is accurate and up-to-date across platforms.• Service Delivery Support: Troubleshoot and resolve service delivery errors, providing operational support to enhance efficiency and system performance.• Finance Coordination: Manage finance-related inquiries and collaborate with finance teams to resolve issues promptly and accurately.• Scheduling & Resource Allocation: Adjust rosters and assess scheduling efficiency to optimize resource allocation for better service delivery.• Product & Pricing Configuration: Configure products and pricing structures to align with organizational requirements and market demands.• AWS Call Connect Management: Administer user accounts and track service metrics within AWS Call Connect, producing relevant reports and providing necessary support.• Process Improvement: Lead initiatives to improve processes, stay updated on new Salesforce features, and collaborate with cross-functional teams to align technology solutions with business goals.