Rambaruth Dhan Email & Phone Number

Canada

Brampton

• Aggressive soliciting for new accounts, proactive outbound retention of assigned account base and administration work with exceptional time management skills utilized daily• Consistently hitting and surpassing my personal sales targets and focus on annual KPI’s. Goal-oriented to achieve targets through self-motivation• Maintain productivity standards; focused and dedicated to uncovering and developing a high value-add relationship with my customers• Proactively contact customers… Show more • Aggressive soliciting for new accounts, proactive outbound retention of assigned account base and administration work with exceptional time management skills utilized daily• Consistently hitting and surpassing my personal sales targets and focus on annual KPI’s. Goal-oriented to achieve targets through self-motivation• Maintain productivity standards; focused and dedicated to uncovering and developing a high value-add relationship with my customers• Proactively contact customers at risk and resolve issues through customer needs analysis• Use SFDC for prospecting, retention and all short-term and long-term pipeline management with accurate forecasting of revenue, along with all activities• Communication, by phone and by email, in clear and common language with customers across North America (for bilingual this including in French with prospect and customer in Quebec)• Responsible for 100% compliance to being logged into the Cisco call queue to handle inbound calls from prospects and customer on their sales inquiries• Adapt to rapid change and the ability to manage a challenging and demanding work load, while remaining calm while working under pressure Show less

Mississauga

• Responsible for driving new sales opportunities inbound/outbound through phone and email for Small & Medium Businesses spending up to 6K mostly or more in shipping of courier and freight; used Salesforce.com to keep track of communication with clients• Qualified businesses to provide discounts based on spend/months for new and existing businesses and also qualified and transferred opportunities to field and National affiliates for businesses of 50K and above• Achieve quarterly targets… Show more • Responsible for driving new sales opportunities inbound/outbound through phone and email for Small & Medium Businesses spending up to 6K mostly or more in shipping of courier and freight; used Salesforce.com to keep track of communication with clients• Qualified businesses to provide discounts based on spend/months for new and existing businesses and also qualified and transferred opportunities to field and National affiliates for businesses of 50K and above• Achieve quarterly targets and provided solution based selling by assessing customers’ needs and aligning them to Purolator products and services• Responsible for logging all activities in Salesforce.com application software, thereby producing quarterly sales reports, pipeline generation and forecast for on board/ close won and lost• Participated in training sessions, meetings, skill building and professional development classes• Worked as a team with the Account Manager and Field Reps to determine essential strategic approaches for sales and new ways to gain new customers compared to competitors; worked in partnership with Purolator shipping to understand the value of time in the shipping process • Assisted customers with all queries like billing issues, stop service, estimates, schedule pick up, ordering supplies, generating rates and others Show less

Mississaua

• Responded to customer inquiries via the phone and email • Set new customers in database and contracts for billing• Resolved problems at first point of contact in a friendly and helpful manner• Reconciled customer accounts using sales reports and Accounts receivables reports• Attended to customer complaints using good phone manners• Used well-developed listening skills and probing questions to resolve customer complaints• Provided quality customer service on every call… Show more • Responded to customer inquiries via the phone and email • Set new customers in database and contracts for billing• Resolved problems at first point of contact in a friendly and helpful manner• Reconciled customer accounts using sales reports and Accounts receivables reports• Attended to customer complaints using good phone manners• Used well-developed listening skills and probing questions to resolve customer complaints• Provided quality customer service on every call and with feedback, increased sales• Maintained good contact with clients and businesses in Canada for selling and promoting travel packages Show less

Mississauga/Brampton

•Access Control for the facility/area•Patrolling inside and outside as required in the post orders•Ability to operate Security Control Centre equipment/systems, computers, radios, phones, including Blackberry•Ensure that the Facility’s Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies•Undertake site specific training, follow direction and guidance from Site Supervisor or Client Services Manager•Follow Post Orders for each site… Show more •Access Control for the facility/area•Patrolling inside and outside as required in the post orders•Ability to operate Security Control Centre equipment/systems, computers, radios, phones, including Blackberry•Ensure that the Facility’s Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies•Undertake site specific training, follow direction and guidance from Site Supervisor or Client Services Manager•Follow Post Orders for each site posted•Demonstrate judgement, common sense and decision-making ability, particularly when required to take charge and direct others in emergencies or other incidents•Meticulous Record Keeping, Report Writing, Observation skills Show less

• Created and updated appointments for new clients from promotional campaigns • Provided detail information to suppliers and customers when required• Visited customers and suppliers for pricing, collection & presentation of new products and other related issues• Analyzed and resolved problems with hardware (printers) and software• Resolved client issues regarding account information, password setting, printer issues and data recovery• Upgraded and Installed software… Show more • Created and updated appointments for new clients from promotional campaigns • Provided detail information to suppliers and customers when required• Visited customers and suppliers for pricing, collection & presentation of new products and other related issues• Analyzed and resolved problems with hardware (printers) and software• Resolved client issues regarding account information, password setting, printer issues and data recovery• Upgraded and Installed software applications like office 2000, XP, 2007• Installed, tested, upgraded software and supported PCs, laptops• Troubleshoot network problems like terminal connectivity, network connectivity• Designed flyers/billboards/logo/corporate identity/brochures for events and charity works Show less

Mauritius

• Performed marketing, sales, advertising, and customer service• Assisted General Manager with all restaurant operations, including customer service, wait staff and kitchen supervision, ensuring food and beverage quality, opening/closing, scheduling, and overall management • Engaged in training management personnel in operations and supervision• Primary responsibilities included managing day-to-day operations and payroll, maintaining excellent working relationships with local… Show more • Performed marketing, sales, advertising, and customer service• Assisted General Manager with all restaurant operations, including customer service, wait staff and kitchen supervision, ensuring food and beverage quality, opening/closing, scheduling, and overall management • Engaged in training management personnel in operations and supervision• Primary responsibilities included managing day-to-day operations and payroll, maintaining excellent working relationships with local community, police and citizens, ordering food, beverages and supplies, and maintaining strong relationships with vendors• Monitored food cost budgets, menu specials, and cost controls• Assisted in marketing and merchandising of restaurant services• Responsibilities included: Coordinating management of staff, hiring, training, and employee development, supervising and training employees in daily job duties, managing cost controls for food and labor, expense budgets, and quality control• Recommended effective marketing strategies to expand market presence and increase revenues and profitability Show less

Mauritius

•Oversee the intake, planning, coordination, and participation in events and festivals•Manage internal and external event communications, source venues, obtain quotes, and conduct site visits•Assist with sponsorship and oversee the financial and project management of individual events•On site coordination of events: event staffing, setup and teardown•Liaison with (Manage) clients, vendors and suppliers•Liaise with internal and external event stakeholders•Manage and… Show more •Oversee the intake, planning, coordination, and participation in events and festivals•Manage internal and external event communications, source venues, obtain quotes, and conduct site visits•Assist with sponsorship and oversee the financial and project management of individual events•On site coordination of events: event staffing, setup and teardown•Liaison with (Manage) clients, vendors and suppliers•Liaise with internal and external event stakeholders•Manage and maintain inventory of event equipment and materials•Maintain detailed and accurate files and databases•Produce debrief reports on individual events upon completion•Coordinate the delivery of materials to events•Assisted with sales efforts, including generating sales leads, contract negotiation and sponsorships•Assist the Events Manager in identifying key events for participation, and performing registration tasks•Assist with Customer Engagement tasks during eventsSuccessful Concerts/events list: Sean Paul Concert, DJ Aqueel (Bollywood), Global Deejays, Kaymani Marley, guru josh project infinity, local events/concerts. Show less

Mauritius

•Develops the Team to provide exceptional service, products and value to our guests, while maximizing profitability. •Provides adequate training and tools for Team Members to effectively perform necessary job duties. •Upholds departmental and property policies and procedures and safety tips as appropriate.•Reviews and adjusts staffing schedules, available for all shifts to include holidays.•Manages financial budget unless otherwise justified; provides appropriate explanations… Show more •Develops the Team to provide exceptional service, products and value to our guests, while maximizing profitability. •Provides adequate training and tools for Team Members to effectively perform necessary job duties. •Upholds departmental and property policies and procedures and safety tips as appropriate.•Reviews and adjusts staffing schedules, available for all shifts to include holidays.•Manages financial budget unless otherwise justified; provides appropriate explanations and solutions to variances. •Maintains inventory and cost controls, including preparation of diverse cost and revenue reports.•Ensures all areas are stocked to par levels; places orders on a weekly basis to replenish stock.•Ensures consistent, high quality service standards are maintained. •Resolves any guest issues, service deficiencies and Team Member issues.•Maintains proper employee/employer relations, evaluating performance, administering coaching, and providing support to all Team Members.•Responsible and accountable for actions of nightclub management team.•Leads and develops department staff to successfully achieve the service and performance standards of the department. •Provides support, training, coaching and counseling to Team Members.•Responds to and resolves guest and team member concerns sincerely and effectively.•Administers company policies and procedures in a fair and consistent manner.•Maintain payroll and attendance records.•Request and implement staff adjustments, additions, rate changes, etc.•Approve shift and station assignments, vacations and flex requests.•Interact with guests and Team Members on a frequent basis; mandatory throughout the peak hours of operation.•Attend and participate in departmental and company meetings and training sessions.•Additional duties as requested, including covering management vacancies in other outlets. Show less

Mauritius

• Contacted businesses or private individuals by telephone in order to solicit sales for goods or services• Explained products, services, and prices, and answer customers' questions• Obtained customer information such as name, address, and payment method, and enter data in programs • Selling of 3G mobile phones to customers in the UK market and in providing business cash advance services for First Funds offering customized financial solutions to small and mid-sized businesses across… Show more • Contacted businesses or private individuals by telephone in order to solicit sales for goods or services• Explained products, services, and prices, and answer customers' questions• Obtained customer information such as name, address, and payment method, and enter data in programs • Selling of 3G mobile phones to customers in the UK market and in providing business cash advance services for First Funds offering customized financial solutions to small and mid-sized businesses across North America• Persuaded potential customers to purchase a product or service and described products and services• Follow up on initial contacts and maintaining records of telephonic interactions, orders and accounts Show less

Diploma In Graphic Design

Diploma Of Computing & Information Technology

High School