Demonstrated experience in leading & managing Global Capability Centres (GCC) and Global Delivery Centre (GDC) for IT Infrastructure Management Services (IMS) Led Global Innovation and Idea ManagementP&L accountability for multimillion / multi year accountsLeading projects on Automating and Integrating tools and processesOperations & Service Delivery for global clients.Leading and managing distributed Global Operations & Project teams in 24x7 environments for Incident, Request & Problem Management.Leveraging offshore operations.Very good understanding of SLA/OLA based Support model Drive Continuous Service Improvement (CSI) initiatives per ITIL Framework. Certifications in ITIL include ITIL V3 Foundation, ITIL Intermediate (Service Operation and Service Transition)Experience in RaaS ( Recovery as a Service), Disaster Recovery Planning & Execution,