1. Leading and developing a team of 30 associates that support machine learning program data development by transcribing, annotating & verification of customer utterances.2. Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to compliance, accuracy, productivity, and quality.3. My day-to-day tasks include Stakeholder management, Project/Program management, People Management, drive process… Show more 1. Leading and developing a team of 30 associates that support machine learning program data development by transcribing, annotating & verification of customer utterances.2. Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to compliance, accuracy, productivity, and quality.3. My day-to-day tasks include Stakeholder management, Project/Program management, People Management, drive process automation/re-engineering.4. Mentoring and act as a resource to new managers and expedite their learning curve, devise action plan to develop and groom associates into future ADS managers.5. Expected to be 2nd in line to the Operations managers and at times perform delegated duties of operations managers6. Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.7. Identify customer-impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.8. Develop and Achieve performance goals and objectives in line with the network wide vision and goals. Show less

Managing Operations for the world well know Logistic Company along with Planning, Monitoring and Delivery for the ongoing Transitions. To Study data and identify the Trends which in return helps to identify the improvement opportunities for the client Business in order to transform the business.Present Change Management methodologies in order to tackle the difficulties that may arise while transformation. Resource planning, Deep check on Quality of key deliverable to the… Show more Managing Operations for the world well know Logistic Company along with Planning, Monitoring and Delivery for the ongoing Transitions. To Study data and identify the Trends which in return helps to identify the improvement opportunities for the client Business in order to transform the business.Present Change Management methodologies in order to tackle the difficulties that may arise while transformation. Resource planning, Deep check on Quality of key deliverable to the clients. Handling Grievances within the team. Responsible for Performance Management, Performance improvement and Performance Appraisals for the team. Show less

Managing Operations for the Biggest telecom Company in UK. Key Responsibilities - Process / Operations Management : • Participating in Process Improvement, Planning, identifying and implementing adequate measures to maximize customer satisfaction level. • Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the respective functions for counter measures. • Identifying improvement areas and suggesting measures to maximize customer… Show more Managing Operations for the Biggest telecom Company in UK. Key Responsibilities - Process / Operations Management : • Participating in Process Improvement, Planning, identifying and implementing adequate measures to maximize customer satisfaction level. • Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the respective functions for counter measures. • Identifying improvement areas and suggesting measures to maximize customer satisfaction levels. • Effective roster management to resolve all the process requirements. Client Servicing : • Taking escalations for resolving critical issues; ensuring CPM Delivery. • Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Team Management : • Interacting with Support function and higher management for staffing & scheduling requirements, performance reporting etc. • Managing & monitoring the performance of teams, maintaining shift Statistics to ensure efficiency in process operations and meeting of individual & group targets. Show less