- Working in Maximo AMS, providing production issue resolution with the desired SLA \ KPI. - Doing health checks of all the production servers daily.- Every day working as Application Support, resolving end-user issues via tickets.- Provide the resolution for Incident tickets and Service requests. - Promptly notify any critical issue and coordinate with the concerned teams and follow up on the resolution - Ability to resolve tickets using KEDB information - Responsible… Show more - Working in Maximo AMS, providing production issue resolution with the desired SLA \ KPI. - Doing health checks of all the production servers daily.- Every day working as Application Support, resolving end-user issues via tickets.- Provide the resolution for Incident tickets and Service requests. - Promptly notify any critical issue and coordinate with the concerned teams and follow up on the resolution - Ability to resolve tickets using KEDB information - Responsible to assign tickets to Application SMEs / Other groups. - Responsible to communicate the status of tickets. - Tracking the ticket to its closure. - Troubleshooting, Issue Resolving. - Preparing Daily reports and providing information regarding Open tickets, Aging tickets, non-Aging tickets to the client. - Involve in bridge calls depending upon the criticality of issues. - Have coordinated with respective infrastructure team on the closure of tickets/ issues- Involved in Daily Stand-up Call with Lead and Manager. Show less

I completed TMT Workshop training which includes various departments like Engine, CNG & AC, UNIT, MAIN STORE, TIRE, GEAR BOX, SPRING, INSPECTION.where I learned about how theory concepts are applied practically.