Team Leadership: Oversee and mentor a team of Customer Success Representatives, providing guidance and support to enhance performance and career development.Customer Engagement: Foster strong relationships with customers to ensure satisfaction and loyalty, addressing any issues or concerns proactively.Onboarding and Training: Develop and implement onboarding programs for new customers, ensuring they understand product features and best practices.Performance Monitoring: Track and analyze key performance metrics to assess team and customer success, implementing strategies for improvement as needed.Collaboration with Other Departments: Work closely with sales, product, and support teams to ensure a seamless customer experience and to relay customer feedback for product enhancements.Conflict Resolution: Handle escalated customer issues with professionalism and resolve conflicts effectively to maintain customer trust.Reporting and Analysis: Prepare and present regular reports on customer success metrics, trends, and feedback to upper management.Strategic Planning: Contribute to the development of customer success strategies and initiatives that align with overall business goals.Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and priorities.Process Improvement: Identify areas for process improvements in customer interactions and lead initiatives to enhance operational efficiency.These responsibilities help ensure customer satisfaction and contribute to the overall success of the organization.

find supplier, create purchase order, make sure all material come on good condition and timely schedule,

The position calls for a strong leader who can oversee the Customer Care team on a daily basis and make sure that everyone on the team is engaged, driven, and meeting company standards. To guarantee alignment throughout the company, the supervisor must connect with different departments in an effective manner. They should pay special attention to seamless handoffs and promptly and effectively resolving any customer-related concerns.They will be in charge of using CAST measurements and ongoing improvement initiatives to assess how well the customer service is being delivered. This entails maintaining excellent customer service and relationships while consistently assessing and enhancing processes. In order to achieve optimal performance, the supervisor must also create and execute effective schedules that balance workload and staffing levels while meeting the demands of the team.To put it briefly, this role integrates scheduling, performance analysis, leadership, and cross-departmental cooperation to propel the Customer Care team's success.

Create schedule for CSResponsibility for the outlet (opening, closing, income-outcome)Training new CSSolving customers complaint

- Supervise Ecare Officer- Daily, Weekly, and Monthly Reports- Monitoring Operational Performance- Collaborated with Quality Control to make Service Level customer Agent (SLCA)- Perform realtime monitoring & sampling tapping- Escalating problem with other division- Design Monthly Improvement for Newbie and Regular Officer

- Handling Complaints from Consumers Via Virtual Assistant, Email and Live Chat- Provide solutions and problem solving to consumers - Explained Telkomsel Product and services to customers

- Craft Mentor (Paper Quilling, Paper Cutting and Tie Dye)- Create video tutorial- Find client

Provide solutions and problem solving to costumers from CallDocumentation all interaction with customer on CRM

- Employee attendance- Order list check- Inventory availability- Responsible for services area