Manage a booking team, including recruitment, training, and development.Ensure adequate staffing through effective rota management to maintain consistent service across all sites.Maintain professional standards to deliver high customer focus and meet business needs.Ensure the team is professionally attired and projects a consistent image.Implement strategic initiatives to enhance service consistency and improve overall offerings.Produce reports on service usage and issues… Show more Manage a booking team, including recruitment, training, and development.Ensure adequate staffing through effective rota management to maintain consistent service across all sites.Maintain professional standards to deliver high customer focus and meet business needs.Ensure the team is professionally attired and projects a consistent image.Implement strategic initiatives to enhance service consistency and improve overall offerings.Produce reports on service usage and issues, ensuring timely and accurate information for customers and management.Maintain visitor systems and client-facing areas, addressing faults as needed.Collaborate with customer relationship managers to provide a customer-focused service.Knowledge of Guestline -Rezlynx PMS and Table Path Application Show less

o Achieved the sustaining breakeven revenues even during the Covid period (after lockdown), implementing the best of Revenue practises using RevPAR model.o Adhering to Radisson guidelines, focussed and achieved 10% YoY growth through Radisson Brand website and direct bookings thereby maintaining an optimum business mix yield management.o Collaborated with F&B and other departments, implementing promotional packages targeting Resident Guests to increase the cross -sell… Show more o Achieved the sustaining breakeven revenues even during the Covid period (after lockdown), implementing the best of Revenue practises using RevPAR model.o Adhering to Radisson guidelines, focussed and achieved 10% YoY growth through Radisson Brand website and direct bookings thereby maintaining an optimum business mix yield management.o Collaborated with F&B and other departments, implementing promotional packages targeting Resident Guests to increase the cross -sell revenue by 15% to achieve budget.o Coached Reservation team over pricing techniques resulting in straight 20% direct booking conversions. Show less

o Single handedly managed Portfolio of Goa Market (2500+ Partner Hotels) with Yatra.com, boosting Business by 25%YoY, improved Inventory, Content and Online visibility.o Made use of RateGain Tool (Rate parity reports) to identify the disparity hotels and consistently maintained the Rate Parity score above 78% by collaborating with the partner hotels.o Quarterly meeting with Hotels to review productivity, resolve payment issues, provide Market insights and impactful… Show more o Single handedly managed Portfolio of Goa Market (2500+ Partner Hotels) with Yatra.com, boosting Business by 25%YoY, improved Inventory, Content and Online visibility.o Made use of RateGain Tool (Rate parity reports) to identify the disparity hotels and consistently maintained the Rate Parity score above 78% by collaborating with the partner hotels.o Quarterly meeting with Hotels to review productivity, resolve payment issues, provide Market insights and impactful suggestions and enrolling in Campaigns to further boost the business. o Constantly monitored the offerings by the Competition OTA’s and discussed with the Senior Management at Yatra to fine tune and revise the Strategies as per Market demand.o Expanded market reach with at least 10 new hotel listings/ month, Conducting Extranet Trainings with Stakeholders, enrolled partner hotels in special Yatra promotions facilitating prompt business. Show less

Part of RHG-Distribution team to support the EPIC/ EMMA roll out Project in APAC region.Played key role as a part of the technical support team in rolling out EMMA Program for the APAC Region.Stakeholder Management – Resolved the Service requests by the APAC Radisson Hotels by operating as a point of Interaction.Assisted the Radisson Hotels with Creation of Rate codes / System codes as per the business requirements.Carried out the system Audit in order to ensure the Hotel… Show more Part of RHG-Distribution team to support the EPIC/ EMMA roll out Project in APAC region.Played key role as a part of the technical support team in rolling out EMMA Program for the APAC Region.Stakeholder Management – Resolved the Service requests by the APAC Radisson Hotels by operating as a point of Interaction.Assisted the Radisson Hotels with Creation of Rate codes / System codes as per the business requirements.Carried out the system Audit in order to ensure the Hotel practices are at par with Radisson Standards.Trained and coached the Stakeholders over the EMMA interface and features. Show less

o Implemented best Revenue management practices and optimized revenues for inventory of 515 rooms (05 Hotels owned by the Group) by strictly monitoring daily yield activities. o Conducted monthly Revenue meeting with Sales/General managers to assess the achievement with respect to budget and revise the tactical strategies as per requirement.o Regularly liaised with Unit Sales/ Regional Managers over 13 months rolling Demand calendar with Group Guideline rates and actively… Show more o Implemented best Revenue management practices and optimized revenues for inventory of 515 rooms (05 Hotels owned by the Group) by strictly monitoring daily yield activities. o Conducted monthly Revenue meeting with Sales/General managers to assess the achievement with respect to budget and revise the tactical strategies as per requirement.o Regularly liaised with Unit Sales/ Regional Managers over 13 months rolling Demand calendar with Group Guideline rates and actively tweaked the rates as per market demand adhering to budgeted pricing.o Actively contributed in Annual Budgeting exercise by studying historical data, market trends, pickup/drop analysis liaising with respective hotel GM’s and Finance controller’s as per ownership vision.o Conducted fortnightly meeting with key Account Reps from Booking.com, Agoda, Expedia and other OTA’s to review Business and tweak strategies as per market trends, o Received recognition for being in Top 10 performing 5-star hotels from Make My Trip for year 2017-18. Show less

o Successfully managed portfolio of 180+ Supplier hotels contributing to boosting room nights, managing inventory, Content, visibility and book-ability of every hotel on MMT.o Co-ordinated with partner hotels and Channel managers ensuring rates/inventory are in parity with competition OTA’s, consistently maintaining a score of 90% + in PCI reports.o Recommended cross-sale campaigns to partner hotels and overachieved ancillary revenue KRA by 5%. o Established strong working… Show more o Successfully managed portfolio of 180+ Supplier hotels contributing to boosting room nights, managing inventory, Content, visibility and book-ability of every hotel on MMT.o Co-ordinated with partner hotels and Channel managers ensuring rates/inventory are in parity with competition OTA’s, consistently maintaining a score of 90% + in PCI reports.o Recommended cross-sale campaigns to partner hotels and overachieved ancillary revenue KRA by 5%. o Established strong working relations with Partner hotels achieving 27% growth in TAC rates over last yr.o Prepared training manuals and guided hotel partners to operate MMT Extranet independently to rollout promotions at regular intervals and manage the Hotel Profile on the portal. Show less

o Managed a Portfolio of 100+ Corporate Accounts leading to 10% YoY growth in productivity.o Negotiated CVGR contracts and retained key accounts offering personalized services and loyalty benefits. o Ensured market visits 2 times in a week and represented Hotel in local events to create brand awareness.o Acted as SPOC and liaised with Key OTA reps to tweak and discuss business strategies showing growth of 15% on quarterly basis. o Contributed towards increasing the existing… Show more o Managed a Portfolio of 100+ Corporate Accounts leading to 10% YoY growth in productivity.o Negotiated CVGR contracts and retained key accounts offering personalized services and loyalty benefits. o Ensured market visits 2 times in a week and represented Hotel in local events to create brand awareness.o Acted as SPOC and liaised with Key OTA reps to tweak and discuss business strategies showing growth of 15% on quarterly basis. o Contributed towards increasing the existing Customer base by analyzing Market segments to identify new business opportunities. Show less

o Being overall responsible for Business generation through various distribution channels and direct sales , overachieved the target by 35% in 1st year of launch. o Acted as SPOC for key Online B2B accounts (Shoppers Stop, Future Group, Debenhem, Hypercity) and E-commerce accounts (Fashion and you, Snapdeal, Flipkart) leading to enhanced Brand visibility. o Perform extensive SWOT analysis of the Key accounts to introduce the Right Product Mix in right Retail store location… Show more o Being overall responsible for Business generation through various distribution channels and direct sales , overachieved the target by 35% in 1st year of launch. o Acted as SPOC for key Online B2B accounts (Shoppers Stop, Future Group, Debenhem, Hypercity) and E-commerce accounts (Fashion and you, Snapdeal, Flipkart) leading to enhanced Brand visibility. o Perform extensive SWOT analysis of the Key accounts to introduce the Right Product Mix in right Retail store location to maximize revenues.o Rollout promotional Sales offers in Retail stores by analyzing the seasonal, yearly and strategic trends to boost the product sales.o Thoroughly monitored and maintained the Stock levels as per SKU plan and studying daily Sales Pickup trend to optimize the ROI per sq.ft of the space assigned in retail store.o Designed and created innovative Visual merchandising solutions -Fixtures, Visual Graphics at POS , product/store signages appreciated by Category Managers o Drove instore revenue growth by 50% with innovative sales techniques and Incentive plans by recruiting/ training staff at every Store Chain.o Performed extensive SWOT analysis of market place and rolled out Sales promotions analyzing the seasonal, yearly and strategic trends. Show less

Key Accountability as Research Executive: Liaising with Clients to ascertain the business objectives and to what needs to be achieved in the project. Planning, implementing, controlling, analyzing and reporting on the information gathered. Understanding the business objective and Devise the elicitation methods (Questionnaires, interviews, opinion polls) to gather Requirements as per the project need. Interacting with different Organizational Units like Field team, Coding… Show more Key Accountability as Research Executive: Liaising with Clients to ascertain the business objectives and to what needs to be achieved in the project. Planning, implementing, controlling, analyzing and reporting on the information gathered. Understanding the business objective and Devise the elicitation methods (Questionnaires, interviews, opinion polls) to gather Requirements as per the project need. Interacting with different Organizational Units like Field team, Coding team and Analysis team for timely and smooth release of the actionable data. Compile, analyze and interpret the data gathered from consumers, competitors and market place to identify patterns and find solutions.  Prepare presentations and convert the data Insights from the Project findings into actionable business recommendations to support the Company’s purpose of the project Show less