Ramdat Persaud Email & Phone Number

North York, Ontario

• Implemented new production processes, tools and Lean Six Sigma methodology to improve efficiency and quality within production
• Managed daily operations of Fixt Wireless; establishment and monitored activities to verify compliance quality, efficiency and safety regulations
• Improved customer satisfaction and loyalty by building an atmosphere focused on the quality of our service and quick turn around time
• Set forward-thinking policies to meet business needs and boost team success

Toronto, Canada Area

• Created a road map for the repair service department
• Designed the process flow and layout to maximize efficiency using Lean practices
• Incorporated Quality Check points with intelligent tools to ensure quality are consistent and minimize variation in output
• Managed employee time sheets and time off/vacation request
• Spearhead the hiring and training of new employees
• Enforce Heath and Safety practice

• Created the plan and strategy to start the re-manufacturing service center
• Planned the equipment and staffing needs and proactively went about securing the financial approvals for them
• Designed the work area and process for efficiency to ensure customer retention though consistent quality
• Established quality management systems to minimize variation in production
• Led in the development of new business expansion effort (customers and business segment
• Major contribution to company’s ISO 9001, 14001 certifications