Rameen Shaikh Email & Phone Number

Karachi

Core Responsibilities:• Relationship with all Executives for the purpose of business.• Responsible for identifying new business opportunities.• Enter new customer’s data & other sales data for clients into CRM & maintains this information as per company’s policy and make appointments for the media consultants.

Karachi

Core Responsibilities:• Dealing with International customers.• Call the consumers and make them go through a survey.• Assist the customers regarding medicare and generate warm leads for the sales team.• To look after the portfolio and maintaining service quality standards.• To acquire, develop and strengthen customer relationships through effective relationship management in accordance with designed KPI’s.

Karachi

Core Responsibilities:• Relationship with all Executives for the purpose of business.• Responsible for identifying new business opportunities.• Enter new customer’s data & other sales data for clients into CRM & maintains this information as per company’s policy.• Negotiate revised cost when necessary.• Provide Airway Bills & other necessary documents as required.• Responsible for cross selling services to existing clients.

Karachi

Core Responsibilities as a Manager:• Setting & meeting performance targets• Handling the consumers & agents complaints or queries• Reviewing the performance.• Maintain attendance.• Arrange sessions for the agents to improve their performance.Core Responsibilities as a QA Analyst:• Monitoring random calls to improve quality,minimise errors• Live monitoring.• uses a checklist to determine if the agent handles the call according to QA standards and guidelines• Give refresher to the one who is low on QA scores.• Give feedback• revise quality assurance standards as needed

Karachi

Core Responsibilities as a Manager:• Setting & meeting performance targets• Handling the consumers & agents complaints or queries• Reviewing the performance.• Maintain attendance.• Arrange sessions for the agents to improve their performance.Core Responsibilities as a QA Analyst:• Monitoring random calls to improve quality,minimise errors• Live monitoring.• uses a checklist to determine if the agent handles the call according to QA standards and guidelines• Give refresher to the one who is low on QA scores.• Give feedback• revise quality assurance standards as needed